IT Support Professional

Are you a proactive and customer-focused IT professional passionate about delivering exceptional end-user support and optimizing IT workplace environments? Bosch is seeking an IT Support Professional in Workplace Support and Digital Enablement to join our team in Manisa and represent Central IT, ensuring seamless and high-quality IT services for our users.

Key Responsibilities:
The Core: Workplace Support & Asset Management
• Keep Us Running: Provide end-to-end 1st/2nd level IT support for desktops, laptops, mobile devices, printers, and workplace technologies, keep office and production environments running
• Own Lifecycle, manage local IT inventory with comprehensive stock tracking and proactive hardware asset lifecycle management
• Troubleshoot & Resolve user issues/requests for authorizations, accounts, and software, including support for industrial devices and their network connectivity.
• Collaborate closely with central/international IT teams and external service partners on rollouts, service restorations, and site projects.
The Value-Add: Automation & User Enablement
• Spot repetitive IT and site processes and use Microsoft Power Platform to build simple, time-saving automations.
• Support local employees by bridging digital knowledge gaps by delivering brief, practical sessions on how to utilize modern workplace tools and AI productivity assistants.

• Bachelor’s degree in computer engineering, information technologies, or a related field with a strong understanding of IT systems and infrastructure.
• Minimum 2 years of experience in IT Support Services, with knowledge of IT Service Management principles (e.g., ITIL).
• Strong customer-oriented mindset, excellent communication skills, problem-solving abilities, presentation skills and Windows 11 & practical IT hardware knowledge
• Experience with network connectivity, communication protocols for industrial devices and Microsoft Power Automate & Power Apps is a significant plus. (e.g. CCNA is a plus)
• A collaborative team player motivated to self-learn and apply new knowledge
• Advanced level of English, both written and spoken