IT Support Officer

• Immerse yourself in an inclusive, diverse and supportive culture
• Join a high‑performing, industry‑leading gold business with real impact
• Perth‑based, permanent opportunity offering long‑term career stability

Regis Resources is an ASX 100-listed Australian gold producer with a market capitalisation of approximately $5 billion. The Company operates a large-scale portfolio of open pit and underground mines in Western Australia and continues to progress a pipeline of development and exploration opportunities. Regis’ assets include the 100% owned Duketon Gold Project and a 30% interest in the Tropicana Gold Project. The portfolio is further supported by the highly attractive 2.7Moz McPhillamys development opportunity in New South Wales.

Regis has delivered consistent operational performance, driving record cash generation and strong profitability in recent years. This performance and the strength of the portfolio underpin the Company’s purpose of growing long-term value for shareholders, our people, and our communities by mining safely and responsibly.

The opportunity

We are currently seeking an IT Support Officer to join our Corporate IT team based in the Perth office. Reporting to the IT Systems Architect, this role will be responsible for providing first-line technical support to employees across the business, ensuring the efficient resolution of IT issues and supporting the smooth operation of critical technology systems.

As the first point of contact for IT support, you will play a key role in delivering exceptional customer service, troubleshooting hardware and software issues, managing service desk requests, and maintaining a secure and reliable IT environment. This position offers an excellent opportunity for a proactive and customer-focused IT professional looking to build their career within a collaborative and supportive team

The main responsibilities of this role include:

• Providing first-level technical support for hardware, software and network-related issues across the organisation
• Managing and maintaining the IT Support Hub, ensuring support tickets are accurately logged, categorised, assigned and monitored through to resolution
• Troubleshooting and resolving common issues relating to desktops, laptops, printers, Microsoft Office applications and business systems
• Assisting users with password resets, account access requests and general troubleshooting while maintaining compliance with IT security protocols
• Escalating complex issues to specialised support teams and communicating progress and resolution expectations to end users
• Supporting the deployment, configuration and setup of desktops, laptops, mobile devices and peripheral equipment
• Maintaining meeting room technology and shared devices, including software updates and security patching
• Assisting with employee onboarding and offboarding activities from an IT perspective
• Promoting cybersecurity awareness through user education on phishing, password management and safe computing practices
• Contributing to continuous improvement initiatives that enhance service delivery, user experience and operational efficiency

About you

To be successful for this role, you will have:

• Previous experience in a Level 1 IT Support, Service Desk or IT Helpdesk position
• Strong customer service skills and a genuine commitment to supporting end users
• Experience supporting Windows operating systems, Microsoft Office applications and standard business technologies
• A sound understanding of networking fundamentals and common IT troubleshooting practices
• Strong communication skills with the ability to explain technical concepts to non-technical users
• Excellent organisational and time management skills with the ability to prioritise competing tasks
• A proactive approach to problem solving and continuous improvement
• Commitment to maintaining high standards of safety, security and professional conduct

What we can offer:

• Career development opportunities
• Collaborative work environment where your input matters
• Employee service awards and employee referral incentive
• Supportive and highly experienced leadership team
• Wellbeing support for you and your family for personal and professional matters (EAP)
• Competitive salary with annual incentives

As Regis Resources continues its evolution from mid-tier gold miner to a leading Australian gold producer, this is a unique opportunity to join Regis. We pride ourselves on building a team first culture that is focused on high-performance, growth, profitability and success within a Zero Harm working environment.

Your own career pathway is vitally important, and we will work with you to provide opportunities to grow both professionally and personally.

We value the unique backgrounds, experiences and contributions that our People bring, and we encourage anyone with a diverse background to apply.

How to apply

When applying, please attach a current cover letter and resume.

Prospective candidates must have the right to work and live in Australia for this position.

Applications Close – 7th October 2026