IT Support Officer

Pirtek, a proudly 100% privately owned Australian company with over 45 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due to a philosophy based on service excellence, a proactive and planned business approach and creating a positive fulfilling work environment.

Pirtek has a fantastic opportunity for an IT Support Officer to join our team. You’ll be working with a variety of technologies and helping to provide support to our franchise network across Australia.

The role also involves providing operational and ad-hoc support to our Kings Park team, troubleshooting, and ongoing development of our IT systems.

This role will give you an opportunity to further develop your IT skills alongside a team who are experienced and skilled in their profession.

Key Responsibilities will include:

• Provide incident response and incident diagnostic and resolution support for users and incidents raised.

• End user level 1 helpdesk support, escalation and some level 2 support.

• Provide on-site support to our office and remotely support to our Franchise users.

• Ensure all assigned support requests are promptly resolved
  

About you:
You’ll be a great fit within the IT Support Officer role if you have a customer centric approach, alongside excellent interpersonal and communication skills.

Our Ideal candidate would have:

• Some IT experience in similar role, with exposure to a broad range of software & technologies

• Expertise in problem solving and troubleshooting

• A strong ability to communicate with a diverse range of individuals

• A proactive approach and a positive “can-do” attitude

• Ability to learn new hardware systems and software applications

• A passionate approach to delivering IT services

• Relevant qualifications and industry certifications will be advantageous

The successful candidate will ideally have knowledge and experience with some or all of the following products:

• Microsoft Office (Excel / Word / Powerpoint)

• Windows Desktop (all versions) and Server 2012, 2016, 2019

• Linux Operating Systems (Red Hat / Centos / Rocky)

• VPN, Networking, Proxy Settings, Routers, Internet Modems, Ethernet

• IBM / Lotus / HCL Notes and Domino

• Microsoft SQL or other SQL variants

• .NET and VB

• Veeam

• vSphere ESXi
  

With a competitive salary on offer, a free on-site gym, free parking and easy access by public transport coupled with great development opportunities, this is an opportunity not to be missed. Don’t miss out on this exciting opportunity to join a successful, established organisation; click ‘Apply for this job’ without delay.