IT Support Officer

📍 Melbourne | 💰 Competitive Salary | 🎂 Birthday Leave | 👶 Paid Parental Leave | 🌱 Career Development

Are you an IT Support professional who enjoys getting hands-on, solving problems and making a real difference to the people you support?

About the Role

As the first point of contact for IT support in Victoria, you'll keep our people productive, connected and supported every day.

You'll be responsible for:

• Providing onsite and remote IT support across hardware, software, Microsoft 365, printers, networking and mobile devices.

• Troubleshooting and resolving technical issues while delivering outstanding customer service.

• Building, configuring and deploying laptops and devices for new starters and existing employees.

• Coordinating device shipments, repairs, warranty claims and national equipment logistics.

• Managing IT assets, stock levels and maintaining accurate asset registers.

• Supporting onboarding, offboarding and user account setup.

• Creating and maintaining knowledge articles, SOPs and documentation.

• Working closely with the Sydney Technology team to resolve complex issues and deliver IT projects.

• Identifying opportunities to improve processes, enhance service delivery and streamline day-to-day operations.

About You

You're someone who enjoys helping people, takes ownership of your work and doesn't wait to be asked what needs doing.

You'll bring:

• At least two years' experience in IT Support or Service Desk.

• Experience supporting Windows devices and Microsoft 365 (Outlook, Teams, OneDrive and SharePoint).

• Strong troubleshooting skills across hardware, software, printing and networking.

• Experience building and deploying devices (Intune or Autopilot experience is highly regarded).

• Excellent communication and customer service skills.

• Strong organisational skills with exceptional attention to detail.

• The ability to work independently while collaborating with a remote team.

• A current driver's licence and willingness to travel between our Melbourne office and North Melbourne warehouse.

Bonus Points If You Have

• ITIL Foundation certification.

• Microsoft certifications (MS-900, MD-102 or similar).

• Experience supporting warehouse or multi-site environments.

• Exposure to Entra ID administration.

• Experience using an ITSM platform.

Why Join Modus?

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, we’re looking to expand our team with talented professionals who are dedicated to excellence.

What we offer:

• Generous Salary Package: Competitive hourly rate, paid overtime, fully maintained vehicle, Trade tools, fuel card, iPhone, tablet, and uniforms provided.

• Job Security: A long-term career opportunity with ongoing training and professional development.

• Fantastic Team Culture: Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management.

• Family Benefits: Enjoy paid parental leave, baby bucks, kids' sports vouchers, and family days.

Apply Today!
Join us and become part of a company that values excellence, teamwork, and a commitment to quality service.

At Modus Projects, We are advocates for diversity & inclusion. We are committed to being an equal-opportunity employer, and we celebrate diversity in our team, where everyone feels valued. We make sure that our culture and services continue to incorporate everyone's perspectives and experience. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Should you wish to view our Privacy Policy, please visit our website https://modusprojects.com.au/.