IT Support Officer – Level 2 | Customer-Site Placement

Salary: $75,000 – $90,000 per year

About the role

Neveco is seeking an experienced IT Support Officer to join our team in Devonport, Tasmania.

This position supporting an initial 12-month contract customer-site placement. You will remain employed and professionally managed by Neveco while working as an embedded member of the customer’s operational team.

The role is primarily site-based, with flexible working arrangements that may include some time working from home where operational requirements allow.

You will be the customer’s visible point of contact for day-to-day IT matters, providing first and second-line support and coordinating users, vendors and Neveco’s specialist technical team.

Key responsibilities

• Act as the onsite point of contact for day-to-day operational IT matters.

• Provide first and second-line technical support through remote and in-person assistance.

• Diagnose and resolve hardware, software, user-account and network-connectivity issues.

• Triage requests and determine whether they can be resolved directly or require escalation.

• Gather information, reproduce faults and document issues before escalation.

• Coordinate users, external vendors and Neveco technicians during fault investigation.

• Monitor outstanding requests and assist with progressing unresolved matters.

• Administer user accounts, group memberships, access permissions and licensing within Active Directory and Microsoft 365.

• Support SharePoint, OneDrive and Microsoft Teams.

• Coordinate the technology requirements associated with user onboarding, role changes and offboarding.

• Perform approved configuration changes within the authority of the role.

• Review access changes against properly authorised requests.

• Maintain IT asset, stock, computer, mobile-device and tablet records.

• Assist with computer lifecycle and standard operating environment replacement activities.

• Maintain accurate ticket notes, technical documentation and completion records.

• Provide practical guidance to help users work effectively with their technology.

• Escalate infrastructure, networking, cybersecurity and complex technical matters to Neveco specialists.

• Escalate changes that may introduce material security, operational or compliance risk.

Customer-site placement expectations

As an embedded Neveco team member, you will be expected to:

• Represent Neveco professionally at the customer site.

• Work independently within the agreed responsibilities and authority of the role.

• Coordinate day-to-day priorities with the customer’s nominated manager.

• Maintain confidentiality and handle customer information appropriately.

• Follow applicable site induction, workplace health and safety, security and access requirements.

• Maintain regular communication with Neveco and escalate issues when required.

What we’re looking for

• At least three years’ experience in business IT support, help desk or a comparable Level 2 role.

• Strong technical knowledge of Windows desktop and laptop environments.

• Hands-on experience administering Microsoft 365 and Active Directory.

• Experience managing user accounts, access permissions, licensing and password resets.

• Sound knowledge of networking fundamentals and connectivity troubleshooting.

• Familiarity with ticketing and IT service-management systems.

• Strong diagnostic, problem-solving and analytical skills.

• Clear written and verbal communication skills.

• The ability to explain technical matters to non-technical users.

• A professional and patient approach to customer service.

• Strong organisation and the ability to manage competing support priorities.

• Sound judgement about when to resolve an issue and when to escalate it.

• A security-conscious approach to access, changes and sensitive information.

• The ability to work independently while remaining part of a broader technical team.

Experience in an embedded or customer-site IT support role would be advantageous.

Relevant IT certifications, such as Microsoft or CompTIA qualifications, are desirable but not essential where equivalent practical experience can be demonstrated.

What we offer

At Neveco, we value our employees and are committed to providing a supportive and collaborative working environment.

We offer:

• Competitive remuneration appropriate to your skills and experience.

• Full-time employment with Neveco supporting an initial 12-month customer engagement.

• Flexible working arrangements, including some opportunity to work from home.

• Business-grade equipment and standard peripherals.

• Access to Neveco’s broader technical and cybersecurity team.

• A varied, hands-on role with genuine ownership of day-to-day IT outcomes.

• Ongoing professional development, training and certification opportunities.

• A positive workplace where contribution, accountability and teamwork are valued.

• No routine on-call or continuous after-hours requirement.

About Neveco

Neveco is a forward-thinking organisation based in Devonport, Tasmania. We are committed to delivering quality services and maintaining high standards of professional excellence across all our operations

Our team comprises dedicated professionals who work collaboratively to achieve our business objectives. We value innovation, reliability and customer focus in everything we do. We believe in creating an inclusive workplace where employees can thrive and develop their careers.

We support organisations throughout Tasmania with managed IT, cybersecurity, cloud, communications and technology projects. Our team combines strong technical capability with clear communication, accountability and genuine customer care.

Neveco is certified to ISO 27001 and ISO 9001. We are a close-knit team that values honesty, respect, teamwork, professionalism and following through on our commitments.

Apply now

If you are an experienced IT support professional looking for a hands-on role in Tasmania, we would like to hear from you.

Submit your résumé and a brief cover letter outlining your relevant experience, what you would bring to the position and why you believe you would be a strong fit for Neveco.

Make your application stand out

Technical ability is only part of what we look for. Let your personality show—tell us about yourself, how you work with customers and colleagues, and what makes you the right person for this role.

Shortlisted applicants will be contacted to discuss the opportunity further. The preferred applicant will be asked to provide two professional referees following the interview process.

As Neveco supports a diverse client base, the successful applicant must hold or be willing to obtain:

• A current driver’s licence

• A satisfactory National Police Check

• Registration to Work with Vulnerable People in Tasmania, where required for customer-site access