IT Support - Oct 1
Infinity Quest UK · UK ·
- Work mode
- Onsite
- Category
- Support
Onsite IT Support Engineer at a development and manufacturing site: hands-on support for Windows 10/11 desktops and servers, Hyper-V virtualisation, SCCM/WDS/MDT/WSUS deployment, server-room and LAN/WAN networking, lab equipment, and IT asset management, working independently with remote IT teams and vendors.
About the Role
We are looking for an experienced IT Support Engineer to provide hands-on support at a development and manufacturing site. This is a broad onsite role covering developers' PCs, specialist lab and manufacturing equipment, Windows servers, virtualisation, server-room infrastructure and IT assets.
As a key onsite IT resource, you will investigate and resolve a wide range of technical issues, working independently while collaborating with remote IT teams and third-party vendors. Your work will help maintain a reliable and secure IT environment for the site's development and manufacturing teams.
Skills & Experience
The successful candidate will be an experienced IT professional with a strong hands-on technical background and the ability to support a diverse engineering and manufacturing environment.
They should have:
- Strong experience supporting Windows desktop and server environments.
- Good working knowledge of Windows 10, Windows 11 and Windows Server technologies.
- Strong hardware, software and operating system troubleshooting skills.
- Experience supporting server and network infrastructure.
- Good understanding of LAN, WAN, VLAN, switches, routers, SFPs and fibre/copper connectivity.
- Experience with Microsoft deployment and patching technologies such as SCCM, WDS, MDT and WSUS.
- Experience supporting Hyper-V virtualisation environments.
- Experience with IT asset and inventory management.
- Strong documentation and organisational skills.
- Excellent written and verbal communication skills.
- A strong customer-service mindset, with the ability to communicate effectively with both technical and non-technical users.
- Ability to work independently, prioritise effectively and take ownership of technical issues through to resolution.
- A proactive, self-motivated approach with a willingness to learn and develop.
Key Responsibilities
- End-User & Engineering IT Support
- Hands-on support for engineering and manufacturing users.
- Windows 10/11 desktops, laptops and specialist engineering workstations.
- Hardware, software and system troubleshooting.
- Break/fix support and support for IT equipment within laboratory and manufacturing environments.
- AV troubleshooting and coordination with OEM and third-party support providers.
- Maintain technical documentation, processes and procedures.
- Windows OS Ecosystem
- Support Windows Server/Desktop OS.
- BitLocker, endpoint protection and related security technologies.
- Monitor Windows infrastructure health and performance.
- Support OS updates, security patching and compliance activities.
- Server Room, Lab & Network Infrastructure
- Install, rack, cable and provision physical servers and network equipment.
- Support patch panels and fibre/copper cabling.
- Install and support workstations, servers and associated peripherals.
- Troubleshoot physical infrastructure and hardware issues.
- Perform preventative maintenance and identify potential issues before they affect users.
- Provide hands-on support for onsite lab network infrastructure.
- Troubleshoot LAN, WAN, VLAN and general network connectivity.
- Support switches, routers, SFPs and fibre/copper connectivity.
- Apply practical knowledge of 1GigE and 10GigE networking.
- OS Deployment & Software Management
- Configure and deploy operating system images across desktops, engineering workstations, lab systems and supported devices.
- Support Microsoft deployment technologies including WDS, MDT and SCCM.
- Support Windows Update and WSUS-based patching.
- Deploy third-party applications, utilities, drivers and internally developed tools.
- Perform firmware and application updates in line with agreed compliance requirements.
- Virtualisation
- Support virtual environments using Microsoft Hyper-V.
- Provision and maintain virtual machines, templates and associated libraries.
- Support Microsoft System Center technologies, including Virtual Machine Manager.
- Troubleshoot virtualisation infrastructure issues.
- Asset & Inventory Management
- Maintain accurate hardware and software records within the central asset management system.
- Perform hardware audits and inventory checks.
- Manage onsite infrastructure spares and equipment.
- Support goods receiving and asset-tagging activities.
- Track hardware maintenance and renewal contracts.
- Coordinate hardware replacement and support activities with OEM and third-party vendors.
Education & Professional Experience
A degree in Computer Science, Information Technology or a related discipline is desirable, or equivalent relevant professional experience.
Approximately five years of experience in IT implementation, infrastructure, support or maintenance would be beneficial.
Advanced troubleshooting skills across PC hardware, software and infrastructure technologies are desirable.