IT Support Lead | Makati (Urgent Hiring!)
PM Consulting · Makati City, Metro Manila, Philippines ·
- Seniority
- Lead
- Category
- Support
- Experience
- 5+ years
An IT Support Lead working fully onsite in Makati who oversees daily IT operations, troubleshoots advanced hardware, software, network and system issues, and manages user accounts, Google Workspace, devices, licenses, backups, and cybersecurity. The role also drives IT projects, automation, and AI initiatives, supports company events, and mentors junior IT staff.
Work Setup: Monday to Friday, Full Onsite
Location: Makati
Industry: Events
Key Responsibilities:
- Oversee daily IT operations and maintain a secure, reliable, and high-performing technology environment.
- Troubleshoot and resolve advanced hardware, software, network, connectivity, and system issues while providing hands-on technical support.
- Manage user accounts, system access, cloud platforms, business applications, devices, IT assets, licenses, and configurations.
- Oversee employee onboarding and offboarding, cybersecurity measures, backups, system updates, recovery processes, and vendor relationships.
- Drive IT projects, process improvements, automation, system migrations, and AI initiatives while supporting company events and mentoring junior IT staff.
Qualifications:
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or a related discipline.
- 5+ years of experience in IT operations, infrastructure, systems administration, or technical support, with prior leadership experience.
- Strong technical knowledge of Windows, hardware, software, networking, Wi-Fi, cloud services, user administration, backups, and cybersecurity.
- Experience administering Google Workspace and managing IT assets, vendors, licenses, and technical documentation.
- Excellent troubleshooting, leadership, communication, and decision-making skills, with a strong service mindset and willingness to provide onsite support when required.