IT Support Lead
Advanced IT Concepts · Fort Liberty, NC, US ·
- Seniority
- Lead
- Employment
- Contract
- Category
- Support
Job Title: IT Support Lead
Location: Fort Bragg, NC
Reports to: Program Manager
This position is designated as Key Personnel and is subject to Government review and approval.
*Contingent on award*
Company Overview
Advanced IT Concepts (AITC) is a rapidly growing engineering and technology services company specializing in systems engineering and integration, test and training systems support, range instrumentation and modernization, enterprise IT services, and mission-focused professional services. We support Department of Defense and federal government customers with expertise in live-fire and training range systems, network and communications infrastructure, systems lifecycle engineering, audiovisual and simulation systems, cybersecurity, program and project management, and global field service and sustainment. Our team provides end-to-end solutions spanning system design, integration, deployment, sustainment, and lifecycle modernization to ensure mission readiness for complex training and operational environments.
Advanced IT is an ISO 9001:2015 certified organization, operating under a disciplined quality management framework that ensures consistent delivery, continuous improvement, and customer satisfaction. All employees are trained in and required to adhere to Advanced IT’s established quality standards, policies, and procedures to ensure reliable, compliant, and high-quality performance across all programs and projects.
Security Clearance: Secret
Position Summary
Provides technical leadership for IT support operations for DoD environments, ensuring secure, reliable, and compliant delivery of services across datacenter, virtualization, network, and storage platforms. Leads day-to-day support activities, coordinates incident response, and partners with cybersecurity stakeholders to sustain risk management and authorization requirements. This position supports Quality Control objectives by ensuring IT services, cybersecurity controls, and system availability meet contract performance requirements through documented activities, metrics, and corrective actions as defined in the program Quality Control Plan.
Key Responsibilities
- Lead and supervise a technical team providing Tier 2/3 support for DoD systems and mission environments.
- Oversee daily IT operations including datacenter services, virtualization platforms, networks, and storage systems to meet availability and performance objectives.
- Coordinate security incident response activities, including triage, containment, eradication, recovery, and after-action reporting.
- Manage vulnerability identification and remediation efforts; support vulnerability management and penetration testing activities as required.
- Support security assessment and authorization (A&A) activities and sustain Authorization to Operate (ATO) posture in coordination with cybersecurity stakeholders.
- Execute and sustain NIST Risk Management Framework (RMF) processes, documentation, and continuous monitoring activities.
- Develop, improve, and enforce SOPs, technical standards, and configuration baselines aligned to cybersecurity principles and best practices.
- Provide status reporting, metrics, and briefings to leadership; coordinate with customers and stakeholders to prioritize work and manage risk.
- Ensure personnel maintain required training, certifications, and Continuous Professional Development (CPD).
- Support Quality Control activities by documenting inspections, audits, vulnerability remediation actions, and corrective measures related to IT systems, cybersecurity posture, and service delivery.
- Support continuity of operations by identifying, documenting, and mitigating technical risks that could impact system availability, security posture, or mission execution.
Required Qualifications
- Bachelor’s degree in an IT-related field OR Associate degree with ten (10) years of IT Lead experience.
- Current DCWF Information Systems Security Manager (ISSM – 722) certification (e.g., CISSP, CISM, or equivalent).
- Minimum of twenty (20) hours annual Continuous Professional Development (CPD).
- Demonstrated expertise in:
- Cybersecurity principles and best practices
- NIST RMF processes
- Security incident response
- Vulnerability management and penetration testing
- Security assessment and authorization
- Experience supervising technical teams supporting DoD systems.
- Experience managing datacenter, virtualization, network, and storage environments.
Preferred Qualifications
- Advanced RMF/ATO sustainment experience in eMASS.
- Experience supporting SOF-specific mission command training enclaves.
- Prior interaction with ISSMs and Authorizing Officials.
Additional Notes
Work may be performed in secure spaces and may require adherence to customer site policies and established change/control procedures. Off-hours support may be required for planned maintenance windows or incident response.
Compensation
Salary and benefits will be commensurate with experience, expertise, education, and potential. All hired individuals are eligible to participate in a wide range of benefits including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
Advanced IT provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws and offers equal opportunity for VEVRAA Protected Veterans. Advanced IT, will not discriminate against employees and job applicants who inquire about, discuss, or disclose compensation information.