IT Support / IT Operations Intern
insiderone · Turkey ·
- Work mode
- Onsite
- Seniority
- Intern
- Employment
- Full time
- Category
- Support
We are looking for a long-term IT Operations Intern to support our IT team with day-to-day operational activities and first-level IT support.
In this role, you will work closely with the IT team and gain hands-on experience in end-user support, device lifecycle management, IT asset operations, onboarding/offboarding processes and basic troubleshooting.
This is a great opportunity for someone who wants to build a career in IT Operations, IT Support or Infrastructure while gaining practical experience in a fast-paced technology environment.
What You Will Do
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Support daily L1 IT support requests from employees and help resolve basic hardware and software issues.
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Assist with the preparation, setup and delivery of laptops, monitors, peripherals and other IT equipment.
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Support employee onboarding and offboarding processes, including device preparation, collection and checklist follow-up.
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Keep IT asset and inventory records accurate and up to date.
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Support stock tracking for laptops, accessories and other IT equipment.
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Help troubleshoot basic issues related to Windows/macOS devices, peripherals, Wi-Fi, meeting room equipment and common workplace applications.
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Perform the initial review of incoming IT requests and escalate more complex issues to the relevant IT team member.
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Assist with device maintenance, repair and service follow-up processes.
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Support the team in keeping internal IT documentation, checklists and operational records up to date.
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Help with other day-to-day IT operational tasks as needed.
What You Will Need
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Currently enrolled in a university program related to Computer Engineering, Management Information Systems, Information Technologies, Computer Programming or a similar field.
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Ability to continue the internship for at least 5–6 months.
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Availability to work at least 3 days per week.
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Good command of English with the ability to communicate verbally in English.
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Basic understanding of computer hardware, operating systems and common IT troubleshooting concepts.
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Interest in building a career in IT Operations, IT Support or Infrastructure.
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Strong follow-up skills, attention to detail and willingness to take ownership of operational tasks.
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Good communication skills and a service-oriented mindset.
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Willingness to learn and work in a hands-on IT environment.
What We Offer
- Enjoy a monthly meal allowance designed to enhance your daily routine
- Find your people with yoga classes, running and cycling clubs, and nutrition workshops
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
- Help build the team you want to work with and enjoy rewarding referral bonuses
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories
We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.
If this sounds like who you are and where you aspire to be, we are excited to meet you.