IT Support Intern
Team Venti ·
- Work mode
- Remote
- Seniority
- Intern
- Employment
- Internship
- Category
- Support
- Experience
- 18+ years
- Salary
- MXN 8,000 / month
A six-month, fully remote IT Support internship at Team Venti, a U.S.-based Microsoft Solutions Partner. The intern supports client administrators and end-users (phone services support, configuration changes) via phone, email, and chat, and handles ticket requests using Microsoft Cloud technologies.
This is a remote position.
Team Venti is a U.S.-based Microsoft Solutions Partner specializing in secure, cloud-first Microsoft technologies. With over 18 years of experience, we help businesses reduce costs, enhance productivity, and transition seamlessly to modern, cloud-based IT solutions. Recognized as a 5-time Microsoft Cloud Partner of the Year, we are committed to clear communication, effective support, and driving long-term results for our clients.
We are searching top candidates with the attitude and aptitude to take their learning into the real world. Team Venti Interns participate in an accelerated six-month internship program that allows them to experience professional life via the assignment of projects that are critical for their team´s and client´s success.
We have an opening for an IT Support Intern.
This is a virtual/remote position to join our growing team. We are located in Austin, Texas, with an international presence in countries such as Canada, Mexico, USA among others, helping our clients achieve successful business outcomes through the smart implementation and support of Microsoft Cloud offerings.
This is a virtual/remote position.
Key responsibilities:
- Giving IT support to client administrators and end-users, focusing on phone services support and configuration changes. Communication may be through phone, email or chat.
- Collaborating with other team members to ensure customer success before and after sales.
- Handling ticket requests.
You must be able to work from home, have a quiet workspace, and have a computer and headset in good working order.
Requirements
We are looking for someone who:
- Has a recent university diploma or students graduating in the next 12 months
- Has strong English communication skills (spoken & written)
- Is self-managed, proactive, organized, and technically curious
- Possesses excellent problem-solving, teamwork and technical leadership skills
- Works effectively in a diverse/global team environment
- Has passion for learning and for helping others
Benefits
We offer:
- Net monthly salary (Scholarship) of 8,000 MXN
- Participation in the company sales referral program
- Full remote work from home. We have been pioneers of remote working since 2013!
- International Experience
- Career and Development Plan