IT Support Intern (Part-Time)

💎 Who is the IT Support Intern?

The IT Support Intern is a resourceful and curious team player who supports our IT Operations at Leap Group. This role is an excellent opportunity to gain hands-on experience in systems, help build and support internal tools and learn what it’s like to manage tech across a creative, fast-paced agency environment.

In this role, you can expect to:

• Respond to IT helpdesk tickets and assist with troubleshooting hardware, software, and network issues.
• Support user setup and account management for new hires and internal moves (device prep, access provisioning, etc.)
• Assist with maintaining asset inventory, license tracking, and documentation.
• Help monitor systems, backups, and alerts across our internal tools and platforms.
• Shadow and learn from experienced IT team members managing infrastructure, security, hosting environments, and more.
• Offer thoughtful recommendations for improving support documentation and helpdesk workflows.

📚 What do You Need?

• Interest in pursuing a career in IT, networking, cybersecurity, or systems administration
• Comfortable navigating Mac and PC environments
• Familiarity with Google Workspace, Slack, and ticketing systems a plus
• A strong sense of organization, attention to detail, and willingness to learn
• Clear communication skills and a collaborative mindset, you'll be working with creative and non-technical teammates regularly
• Availability for ~15–20 hours per week, with flexibility to accommodate school schedules or other commitments.

Important note: if you think you have what it takes to be a great in this role but don't necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we'd always love the opportunity to connect and see what might be a fit.