IT Support at Inspire Early Learning Journey – Camberwell | Jobyssey

Job description

Inspire Early Learning Journey is looking for a proactive Junior IT Support to support our Head Office and campuses across Victoria.

This is a hands-on IT support role suitable for someone early in their IT career who enjoys solving practical technology problems, helping people, and learning new systems in a fast-growing organisation.

Professional IT experience is not required. What matters most is your genuine interest in IT, logical thinking, communication skills, and willingness to grow.

Key Responsibilities

Provide day-to-day IT support to Head Office and campus staff.
Troubleshoot computers, iPads, printers, scanners, email, internet, Wi-Fi, and common software issues.
Assist with user onboarding, off-boarding, account setup, permissions, and device setup.
Support Microsoft 365, Teams, Outlook, OneDrive, and other cloud-based business systems.
Help manage IT equipment, asset records, basic documentation, and user guides.
Assist with basic network, printer, and campus IT setup when required.
Liaise with IT vendors and suppliers to follow up on support cases, hardware orders, and service requests.
Visit campuses when needed to support IT setup, troubleshooting, and small projects.

Essential Skills & Experience

Genuine interest in IT, technology, and problem-solving.
Strong communication skills and a patient, helpful attitude toward users.
Logical thinking and the ability to troubleshoot issues step by step.
Comfortable using Windows, Microsoft 365, Outlook, Teams, and common office software.
Willingness to learn new systems, tools, and processes.
Ability to work independently, follow instructions, and document work clearly.
Able to work from Head Office in Camberwell VIC, with occasional travel to multiple locations as required.
Holds, or is willing to obtain, a Victorian driver licence and Working with Children Check (WWCC).

Advantageous Attributes

Study background in IT, Engineering, Computer Science, Information Systems, or a related technical field.
Previous internship, part-time work, volunteering, home lab, or informal IT support experience.
Basic knowledge of Microsoft 365 administration, Teams, SharePoint, or OneDrive.
Exposure to Microsoft Entra ID / Azure AD, Intune, or device management.
Experience with Apple devices, iPads, or Apple School Manager.
Basic understanding of networking, Wi-Fi, VPN, DNS, DHCP, printers, or firewalls.
Familiarity with WordPress, Moodle / LMS, GitBook, or other cloud-based platforms.
Any interest or experience in scripting, Power Automate, PowerShell, BI, AI / LLM, or cybersecurity.

What We Offer

A junior-friendly role with training and support.
Hands-on exposure to Microsoft 365, Intune, Apple devices, cloud systems, and modern workplace technologies.
Opportunity to work across a fast-growing early learning organisation with multiple campuses.
Supportive leadership with a strong understanding of IT operations.
Career growth pathway into systems administration, cloud, automation, cybersecurity, or broader IT operations.
Experience working with major technology suppliers such as Apple, Microsoft, HP, Epson, and CompNow.
Visa sponsorship may be considered for the right candidate, subject to eligibility and business needs.

Explore more jobs