IT-Support (GN)

Bona is a family-owned company founded in Sweden in 1919 and is now represented worldwide with around 90 offices and distribution partners. We develop complete systems for the sustainable installation, renovation, and care of parquet and wood floors, as well as a range of resilient flooring solutions. That’s what we stand for.

# IT-Support (GN)

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### YOUR RESPONSIBILITIES INCLUDE

• Providing technical support, assistance, and installations for incoming requests and issues related to computer systems, software, and hardware - using strong diagnostic and problem-solving skills
• Promptly creating, resolving, and documenting tickets in the ticketing system
• Onboarding and coaching users across multiple sites, branches, and production facilities
• Support on projects
• Go-to point of contact for Bona’s IT staff within your area of responsibility
• Responsibility for staying up to date on technology and market trends

### WHAT YOU BRING

• Completed vocational training or a degree in IT - or comparable, relevant professional experience in a mid-sized company
• Project management experience
• Proficiency with Microsoft 365
• SAP knowledge is a plus
• Strong communication skills
• Excellent German and English skills, both written and spoken
• Customer-focused with strong problem-solving skills
• Strong team mindset, excellent organizational skills, reliability, and flexibility
• Structured, detail-oriented work style
• Willingness to travel

### WE OFFER

• a varied and wide-ranging set of responsibilities
• a trust-based team environment with a flat structure and quick decision-making
• Personalized professional development opportunities
• Regular growth and development check-ins
• Family-friendly, flexible work options with strong benefits and health support
• Welcome into a great team, plus thorough onboarding
• Language Classes
• Free on-site employee parking
• Dedicated EV charging stations
• Company-sponsored retirement plan
• Company-provided health insurance
• Group accident insurance
• Employer-sponsored savings plan
• Subsidies for gym membership/physical therapy
• Bike-Leasing
• Free fresh fruit and vegetables, plus beverages
• Company health & wellness program
• Holiday bonus and vacation pay
• Incentives