IT Support Field Engineer

AVASO Technology Solutions Ltd in Florence, Italy seeks an IT Support Specialist Level 2 – Desktop Technician to provide day-to-day onsite desktop support, troubleshoot hardware, software and applications, and document steps in the ticketing system.

The role focuses on high-quality first/second line support, collaboration with vendors, and clear communication to resolve issues across shifts within the IT Support Centre; 2–3 years Windows desktop experience preferred.

Provide first/second level contact and problem resolution for customer issues. Work with Third Party Vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket updates for all reported incidents. Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. Should have basic knowledge of Mac operating systems, to support Apple pc users. Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance tasks on computers, laptops, printers. Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. 2–3 years of Windows desktop support experience. Experience in on-site support and ticketing workflows. Basic Mac OS knowledge for cross-platform support.