IT Support Executive

Salary: $3,000 – $3,500 per month

As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.

Role & Responsibilities:

• Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.

• Execute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.

• Diagnose and resolve hardware-related issues, including device failure and connectivity issues.

• Coordinate with vendors for hardware repair, replacement, warranty claims, and servicing.

• Troubleshoot basic network issues, including Wi-Fi, LAN, router, modem, and access point connectivity.

• Support office and clinic network setup to ensure stable internet access for users and business operations.

• Assist in monitoring network devices and escalating issues to vendors or senior IT when required.

• Manage printer setup, toner tracking, and troubleshoot printing/scanning issues.

• Maintain an updated IT asset inventory, including tracking asset assignment and lifecycle management.

• Deliver first-level IT support to internal users, addressing hardware, software, email, and network-related issues promptly and effectively.

• Prepare IT equipment for new staff onboarding and collect/check equipment during staff offboarding.

• Liaise with external vendors for hardware purchase, repair, replacement, installation, and maintenance.

Requirements:

• Diploma or equivalent qualification in Information Technology, Computer Engineering, or related field.

• Demonstrated prior experience in IT support, focusing on hardware management and helpdesk operations is preferred.

• Basic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.

• Basic knowledge of networking, including Wi-Fi, LAN, router, modem, and access point troubleshooting.

• Familiar with printers, CCTV systems, laptops, mobile phones, and common office IT equipment.

• Good problem-solving skills and willingness to perform hands-on support.

• Responsible, organized, and able to follow up on assigned tasks independently.

• Familiarity with IT asset management best practices and lifecycle management is preferred.