IT Support Executive (International School)

Job Responsibilities

• Provide day-to-day ICT helpdesk and technical support to staff and students across the school.

• Install, configure and maintain computers, laptops, printers, peripherals and software applications across both Windows and Apple environments.

• Troubleshoot hardware, software and web-based application issues, providing first and second-level user support.

• Support Mac, Windows and iOS devices, including laptops, tablets and other mobile devices used within the school.

• Assist with mobile device deployment, configuration and ongoing support while ensuring compliance with school ICT policies.

• Maintain classroom technology including interactive whiteboards, projectors, audio systems and other teaching equipment.

• Troubleshoot Wi-Fi connectivity and access-point issues, escalating to external service providers where necessary.

• Support printers, IP phones and other ICT equipment, including configuration, firmware updates and basic repairs.

• Maintain accurate records of ICT equipment, software licences, installations, faults and resolutions through the school’s helpdesk and inventory systems.

• Coordinate with vendors, contractors and equipment suppliers for repairs or technical issues requiring specialist support.

• Assist with equipment loans, purchasing requirements, technical documentation and general ICT administration.

• Provide ICT support for school events and functions when required, which may occasionally include weekend coverage.

The role is quite hands-on and broader than a standard helpdesk position—it covers endpoint support, mobile devices, classroom technology, Wi-Fi, printers and IP telephony.

Job Requirements

• Relevant Diploma or qualification in Information Technology, Computer Science or a related discipline would be advantageous.

• Hands-on experience providing IT/ICT helpdesk, desktop or end-user technical support.

• Strong working knowledge of both Mac and Windows operating systems.

• Comfortable troubleshooting Mac, Windows and iOS devices, laptops, desktops and peripherals.

• Experience installing and supporting common software applications, including Microsoft and Apple applications.

• Good understanding of mobile device support, Wi-Fi connectivity and general network troubleshooting.

• Experience supporting printers, classroom AV equipment or IP telephony would be advantageous.

• Able to diagnose technical issues systematically and perform basic hardware troubleshooting or repairs.

• Good communication and interpersonal skills with the ability to support users with different levels of technical knowledge.

• Service-oriented, organised and comfortable working independently as well as within an ICT team.

• Experience supporting technology within a school or education environment would be an advantage.

• Willing to support occasional school events outside normal working hours when required.

All applications will be treated with strict confidentiality. Only shortlisted candidates will be notified.

Shirley Tan (EA License Number: 25S2710 / Registration ID: R21103665)