IT Support Executive

Abacus Consulting |IT Support Executive

WHO WE ARE

At Abacus, we specialize in technology, outsourcing, and people solutions, bringing nearly 40 years of experience shaped alongside the organisations we support. As a global professional services leader, our focus remains on providing bespoke solutions that enable organisations to create the future of business and embrace change for sustainable growth, powered by a global team of over 5,000 people.

WHAT WE DO

Across digital transformation, emerging technologies, SAP enterprise solutions, outsourcing, and human capital, we support organisations in building environments that operate effectively and scale with the business. Today, this extends to more than 1,500 enterprise clients, where the focus remains on creating systems that are not only functional, but ready to adapt and evolve over time.

JOB DESCRIPTION

Key Responsibilities

• Provide technical support for hardware, software, systems, and network-related issues via phone, email, remote tools, or on-site support.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Support Windows and MacOS environments, including software updates, patches, and routine maintenance.
• Troubleshoot network connectivity issues including LAN/WAN, Wi-Fi, and VPN access.
• Manage and document support tickets, escalating issues where necessary.
• Collaborate with IT teams to implement solutions and maintain IT security and operational standards.
• Deliver professional and customer-focused IT support services.

Qualifications & Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Previous experience in IT Support or Helpdesk roles.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows, MacOS, hardware, software, and networking fundamentals.
• Strong communication and interpersonal skills.

Preferred Skills

• Experience with ticketing systems and remote support tools.
• Basic cybersecurity knowledge.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are an added advantage.