IT Support Engineer

IT Support Engineer - Stevenage

VIQU have been approached by a customer who are seeking a IT Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful IT Support engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.

The role:

This role will involve managing and escalating support tickets for 3 party software, as well as handling 1st Line tickets coming onto the helpdesk. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support:

• 1 Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
  • SharePoint
  • Windows 10
  • Office 365
  • Active Directory
  • Azure
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Using their inbuilt ticketing system
• Excellent customer service skills
• Supporting with AV – Meeting room set ups and issues
• Supporting with Break fix issues.

Role details:

• Job role: IT Support Engineer
• Job type: Contract
• Location – Stevenage– 5 days per week onsite

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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