IT Support Engineer

You will join a global IT support team, providing technical support and troubleshooting assistance to employees across different locations. You will play a critical role in ensuring the smooth operation of IT systems and infrastructure, working with a diverse team of professionals while gaining exposure to cutting-edge technologies in the financial services industry.

Responsibilities

• Install and configure computer hardware, software and networking systems
• Troubleshoot hardware and software issues, both remotely and in person
• Maintain and monitor computer systems, including backups and security systems
• Ensure that all hardware and software are up-to-date with the latest patches and upgrades
• Provide technical support to end-users in person, via phone or by using the internal ticketing system
• Create and maintain technical documentation, including user manuals and troubleshooting guides
• Collaborate with other IT team members to develop and implement new technology solutions
• Keep up-to-date with the latest trends and technologies in the IT industry
• Adhere to all company policies and procedures related to IT

Requirements

• At least 2 years of experience in a similar role
• Proficient in Microsoft Windows and Office Suite
• Experience with Microsoft eco-system including Microsoft 365 and Azure
• Experience with Atlassian Jira and Confluence
• Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
• Excellent troubleshooting and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Willingness to work flexible hours as needed