Tango's Corporate IT team supports ~560 people across four offices — Warsaw, Limassol, Kyiv and Tel Aviv — and runs the company's identity, endpoint, network and SaaS estate.
You will be a 2-line IT engineer of the team: second-line support for the whole company, first point of contact for everyone in the Limassol office, and administrator of the systems R&D depends on every day — GitLab, Google Cloud access, Jira and Confluence. It is a hands-on role with real weight: the person you are replacing closed close to half of the team's requests across all four offices.
Responsibilities
L2 support, company-wide
- Second-line support for all offices: access requests, accounts, devices, SaaS management.
- Local IT for the Limassol office — every employee there, plus the hardware fleet (macbooks), meeting rooms and office network. Help is both local and global; the desk is one team across four locations.
Access & identity administration
- Administer GitLab, Google Cloud IAM and internal tool access — your daily routine and your main improvement focus.
- Run joiner / mover / leaver flows through HiBob → Okta → Google Workspace; keep group and role hygiene in Okta.
Continuous improvement
- Turn recurring manual work into automation: access templates by role, request-type automations, self-service where a ticket is not needed. You see the routine closest, so you propose what to fix first.
Endpoints & office infrastructure
- macOS fleet in Jamf (Jamf Pro + Connect), Windows in Intune; compliance and inventory hygiene.
- Limassol office network: day-to-day operation and troubleshooting of firewall, switching and Wi-Fi; the infrastructure engineer owns design and upgrades, you own that it works every day.
- Meeting-room AV, printers, ISP relations.
Jira & Confluence administration and integrations
- Administer Jira and Confluence: projects, permissions, request types, automations, knowledge base.
- Build and maintain integrations around them — Slack (requests and notifications in the flow of work), HiBob and Okta (lifecycle data), and AI-assisted tooling: LLM-based triage and categorisation of requests, a Slack assistant that answers from the Confluence knowledge base and opens tickets when it cannot, automated resolution of the simplest request types.
Documentation & ownership
- Keep runbooks and the service registry current for everything you administer. Every system you touch has a documented owner, an admin and a renewal date — you make sure that stays true.
Requirements
Must have
- 4+ years in IT support / system administration in a multi-office, SaaS-first company, with at least 2 years at second line.
- Okta (or another enterprise IdP): SAML/OIDC integrations, groups, rules, lifecycle.
- Google Workspace administration.
- Jamf (or equivalent macOS MDM) and Intune; comfortable with a mostly-Mac fleet.
- GitLab administration (groups, permissions, SSO) and Google Cloud IAM.
- Good networking knowledge: routing & switching, firewall and Wi-Fi configuration, troubleshooting (CCNA/CCNP level).
- Jira and Confluence administration: automations, request types, permissions, workflows, integrations.
- Security hygiene fundamentals: MFA and least-privilege access, device encryption, phishing awareness, clean offboarding — and comfort working alongside a security team.
- Fluent written and spoken English; clear, calm communication with users at every level.
Nice to have
- Russian (a large part of the team and user base).
- Fortinet (FortiGate / FortiSwitch) hands-on experience.
- Scripting for automation: Bash, Python or Google Apps Script; Okta Workflows; Jira Automation at scale.
- Experience integrating LLM/AI tooling into support workflows (Slack bots, Atlassian Rovo, ticket triage).
- ITIL Foundation.
Why this role
- Modern cloud-based infrastructure, the opportunity to rapidly grow.
- Ownership of real systems from day one: identity, endpoints, Jira/Confluence, R&D access.
- A modernization agenda already in flight, with room to shape the parts you touch.
- Four offices, one team — you will work with colleagues in Warsaw, Kyiv and Tel Aviv daily.
What we offer
- Stock options — every employee is a partner in the company
- Competitive salary and performance review bonus
- Hybrid working model: one day per week remotely
- Official employment in Cyprus: work permit visa for employees and residence permit for spouses Medical insurance (100% for employees, 75% for family members)
- Comfortable office in Limassol centre with lunch, dinner and snacks
- Opportunities for professional growth, Greek lessons, sport compensation
- Family corporate events — we believe our spouses are part of our professional success
- Tango is Title Sponsor of Aris Limassol F.C.: free attendance at matches, VIP and Sky Box access, events and merchandise
- Gifts for employees