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IT Support Engineer at People (Professional Employers Pvt Ltd) – Islamabad | Jobyssey

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IT Support Engineer

IT Support Engineer

People (Professional Employers Pvt Ltd) · Islamabad, Pakistan · 3 weeks ago

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Employment: Contract
Category: Support
Experience: 3+ years

ai automation bash chatgpt cisco dhcp dns intune jamf jira macos networking okta

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An IT Support Engineer providing Tier 2/Tier 3 support for a global credit intelligence company's Islamabad office, handling Windows/macOS endpoints via Intune, Jamf Pro, Microsoft 365, and Defender, managing user access in Okta, troubleshooting issues, and automating repetitive IT tasks with scripting.

Location: Islamabad, Pakistan
Job Type: Contract
Department: Information Security & Technology
Company: Confidential Client through People Perfect

Job Overview

People Perfect is hiring an IT Support Engineer for one of its international clients, a leading credit intelligence and financial information company with a global workforce.

The role is responsible for Tier 2/Tier 3 technical support, endpoint management, troubleshooting, IT automation, and user access management while supporting the Islamabad office and collaborating with the global IT team.

Job Responsibilities

Provide Tier 2/Tier 3 support for Windows and macOS.
Manage Microsoft Intune, Microsoft 365, Defender, and Jamf Pro.
Troubleshoot hardware, software, network, and application issues.
Manage user accounts and access through Okta.
Support device provisioning, patching, and endpoint security.
Document issues and solutions in Jira.
Identify recurring issues and automate repetitive IT tasks.
Support the local office infrastructure, conference rooms, and new-hire setups.

Qualification & Experience

Bachelor's degree in IT, Computer Science, or related field.
3+ years of experience in IT Support/IT Engineering, preferably in Tier 2/Tier 3 support.
Hands-on experience with Windows, macOS, Intune, Jamf Pro, Microsoft 365, and Okta.
Good knowledge of TCP/IP, DNS, DHCP, and VPN.
Experience with Jira and scripting using PowerShell, Bash, Python, or AppleScript.
Strong troubleshooting, communication, and problem-solving skills.

Preferred

Cisco Meraki experience.
Experience supporting a global/distributed workforce.
Exposure to AI tools such as ChatGPT, Claude, Gemini, or Copilot for IT support or automation.

Key Skills

IT Support | Tier 2/Tier 3 Support | Windows | macOS | Microsoft 365 | Intune | Microsoft Defender | Jamf Pro | Okta | Google Workspace | Jira | Networking | TCP/IP | DNS | DHCP | VPN | PowerShell | Bash | Python | IT Automation | Endpoint Management | Identity & Access Management

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