IT Support Engineer (Level 1–2) — Part-Time

Salary: $55,000 – $60,000 per year

About the Role

MonoIT is seeking an experienced IT Support Engineer (Level 1–2) to join our growing team on a part-time basis. This role is fully work-from-home, offering flexible remote scheduling for day-to-day operations, paired with occasional on-site visits to client locations across Melbourne when physical technical support is required.

In this role, you will be a critical part of our Help Desk & IT Support operations—providing remote technical assistance to clients, managing core identity and directory services, and heading out to client sites whenever hands-on intervention is needed.

What You’ll Be Doing

• Remote User & Helpdesk Support: Provide Level 1 and Level 2 remote troubleshooting via phone, email, remote support software, and ticketing systems for Windows environments and business applications.

• Active Directory Management: Create, update, and manage Active Directory user accounts, group memberships, OU structures, and access permissions.

• Drive Mapping & Resource Access: Configure, deploy, and troubleshoot mapped network drives and shared folder permissions remotely.

• Printer Configuration: Set up, deploy, and troubleshoot network printers, print servers, print queues, and client-side drivers.

• On-Site Client Visits: Travel to client sites across Melbourne when required using your own vehicle to perform physical troubleshooting, deployments, and direct hands-on support.

• Documentation & Records: Document all support tickets, solutions, and infrastructure changes in our ticketing system to maintain accurate knowledge bases.

What We’re Looking For

• Experience: 3+ years of demonstrated hands-on experience in a Help Desk, IT Support, or Field Engineer role.

• Work Setup & Location: Based in Melbourne with an adequate, secure work-from-home environment.

• Licence & Vehicle (Mandatory): Valid Australian driver’s licence and a reliable vehicle in good working condition for occasional on-site client visits.

• Directory Services: Strong proficiency in Active Directory user lifecycle management, group policies, and permission structures.

• Technical Proficiency: Advanced troubleshooting skills within Windows OS environments, printer deployment, network drive mapping, and basic TCP/IP networking concepts.

• Communication & Customer Service: Excellent remote communication skills, self-motivation, and a professional customer-first mindset.

• Certifications (Nice to Have): Relevant qualifications such as CompTIA A+/Network+, Microsoft Certified Associate, or equivalent industry certifications.

What We Offer

• Work-Life Balance: Fully remote work-from-home structure with flexible part-time scheduling options.

• Travel Support: Kilometre allowance / mileage reimbursement for all required client site travel.

• Professional Growth: Access to training programs and support aligned with industry certifications to continually enhance your technical skills.

• Collaborative Culture: Join a supportive, inclusive team environment alongside software developers and systems engineers where your contributions are valued.

Apply Now

If you are an experienced IT Support professional looking for a flexible, work-from-home part-time opportunity with MonoIT, we would love to hear from you. Please submit your CV along with a brief note outlining your relevant experience and weekly availability.