IT Support Engineer (L1, SI)

Overview

We are looking for an L1 IT Support Engineer to provide responsive and professional technical support to our clients. The engineer will handle common PC, software, user-access and basic network issues through onsite and remote support. The successful candidate should be service-oriented, patient with users and disciplined in recording, following up and escalating support cases.

Key Responsibilities

• Provide first-level technical support to client users through onsite visits, telephone, email and remote support tools.

• Install, configure and troubleshoot desktops, laptops, monitors, printers, mobile devices and common peripherals.

• Support Microsoft Windows, Microsoft 365 applications, email, web browsers and other standard business software.

• Perform basic user-account support, including password resets, account unlocks, access checks and new-user setup, according to approved procedures.

• Diagnose common PC performance, software, printing and connectivity problems and provide timely resolution.

• Provide basic network support, including checking LAN and Wi-Fi connectivity, IP settings, network cables, ports, switches, access points and internet access.

• Assist with PC deployment, replacement, software installation, patching, antivirus checks and data migration or backup as assigned.

• Log all incidents and service requests accurately, record actions taken and keep users informed of progress.

• Escalate unresolved, recurring or higher-risk issues to L2 engineers, systems engineers, network engineers or vendors with complete troubleshooting information.

• Maintain asset records, equipment checklists, support documentation and simple user guides.

• Follow client security, safety, change-control and data-protection procedures at all times.

Technical Knowledge

• Good knowledge of PC and laptop hardware, Windows desktop operating systems and common office applications.

• Basic understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, network cabling, switches and access points.

• Basic experience with Microsoft 365, Outlook, user accounts and Active Directory is preferred.

• Familiarity with ticketing systems, remote-support tools, endpoint security or antivirus software is advantageous.

• Able to follow technical procedures, perform structured troubleshooting and document findings clearly.

Qualifications and Experience

• Min. Nitec/ Higher Nitec or Diploma in Information Technology, Computer Engineering or a related discipline.

• Min. 2 to 4 years of working experience in an IT helpdesk, desktop support, field support or similar end-user support role.

• Candidates with strong practical experience and the right service attitude may be considered based on overall suitability.

• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation or equivalent are advantageous.

Soft Skills

• Strong customer-service attitude and able to communicate patiently with users of different technical levels.

• Responsible, punctual and dependable when supporting client sites and scheduled activities.

• Good problem-solving skills and willingness to learn from senior engineers.

• Able to work independently on routine cases and cooperate closely with the wider technical team.

• Organised and disciplined in ticket updates, documentation and follow-ups.

• Professional appearance and conduct when working at client premises.

Other Requirements

• Willing and able to travel to client locations within Singapore when required.

• May be required to support planned after-hours maintenance or urgent incidents with prior arrangement.

• Must protect client information and comply with company and client security policies.

Due to the volume of applicants, we regret to inform that only shortlisted candidates would be notified.

Talentvis Singapore Pte. Ltd.

EA Licence Number: 04C3537

Personnel Registration Number: R1222762

Tan Ying Mrs Ying Yoshimura