IT Support Engineer / IT Support Executive at WeblineIndia – Ahmedabad | Jobyssey

We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a fast-paced environment.

Key Responsibilities

Technical Support

Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.
Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.
Install, configure, and maintain hardware, software, and peripherals.
Handle system upgrades, patch management, and regular maintenance.
Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.
Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring

Assist in maintaining network devices (routers, switches, firewalls).
Monitor system performance and ensure uptime.
Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).
Ensure IT assets are tracked, updated, and maintained.

User Support

Respond to user queries via email, phone, or ticketing system.
Provide timely resolution and escalate issues to senior engineers when needed.
Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

Maintain logs, documentation, and SOPs.
Support procurement of IT hardware/software.
Ensure compliance with IT security policies and audit requirements.

Requirements

Required Skills & Qualifications

3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.
Strong knowledge of:
- Windows OS (7/10/11), macOS basics
- Office 365 / Outlook / Email configurations
- Networking (TCP/IP, DNS, DHCP, VPN)
- Active Directory & basic server concepts
Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).
Good troubleshooting and diagnostic skills.
Excellent communication and customer-service orientation.
Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

Knowledge of cloud platforms (Azure, AWS, Google Workspace)
Basic understanding of cybersecurity and endpoint protection tools
Experience with remote support tools (AnyDesk, TeamViewer, RDP)
Certifications like:
- CompTIA A+ / N+
- Microsoft Certified: Modern Desktop Administrator
- CCNA (basic networking)

Benefits

What is in for you?

At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.

5-days working.
On-site international work opportunities.
Creative freedom to work.
Work-life balance.
Festive Holidays.
Paid Leaves.
Monetary incentives.
Referral benefits.
Various Awards & Recognition programs.
Sponsored learning & certification programs.
Fun events.
And so much more.

Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.

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