IT Support Engineer
Inforcer · Cerritos, US ·
- Category
- Support
About Us
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a skilled and adaptable IT & Systems Engineer to join our team in Tampa. This role is ideal for someone with a solid foundation in IT support and systems engineering, who is eager to take ownership of infrastructure and contribute to continuous improvement across our technology landscape. You will work closely with teams across the business to ensure the reliability, security, and performance of our IT systems. Responsibilities include configuring and maintaining hardware and software, managing system upgrades, troubleshooting complex technical issues, and supporting users to ensure a seamless and efficient experience.
What you’ll be doing
Manage IT procurement, including ordering laptops, accessories, and software licenses
Set up and configure business equipment, ensuring secure and efficient access to essential tools
Maintain an accurate inventory of IT assets and licenses
Provide first-line technical support to all team members, resolving hardware, software, and network issues
Run day-to-day IT operations, including system monitoring, patching, and updates
Deliver basic security awareness training and guidance to users
Assist in maintaining and updating IT documentation and internal knowledge bases
Collaborate with Engineering and other teams to ensure seamless systems integration
Support onboarding and offboarding processes from a technical perspective
Contribute to IT projects and help shape future systems and infrastructure improvements
What We Can Offer You
Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.
Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.
A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.
Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.
Skills We Need for This Role
Experience in IT support or systems engineering, ideally within a fast-paced business environment
Strong working knowledge of configuring laptops, managing software licenses, and supporting business-critical tools
Confident troubleshooting of hardware, software, and network issues across Windows and macOS environments
Familiarity with IT procurement processes and asset lifecycle management
Understanding of basic security principles and ability to deliver user training on IT security best practices
Excellent problem-solving skills and attention to detail
Clear and professional communication skills, with the ability to support users across all levels of the business
Experience with Microsoft 365 administration and collaboration tools
Ability to manage multiple tasks and priorities, meet deadlines, and maintain high standards of documentation in tools like Atlassian, Obsidian or similar
A proactive mindset with a willingness to learn and contribute to continuous improvement
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.