Junior Technical Support & Operations Engineer

We, on behalf of our partner, are looking for a Junior Technical Support & Operations Engineer to join their technical operations team. The role is ideal for an early-career professional or final-year student with a strong interest in IT systems, databases, networking, and IoT technologies.

The successful candidate will support the day-to-day operation of their technology solutions by monitoring systems, investigating incidents, analysing logs and database information and assisting more experienced engineers with technical troubleshooting and customer support.

This is a hands-on role offering exposure to IoT platforms, connected devices, cloud systems, networking, databases and real-world infrastructure deployments.

Key Responsibilities

• Provide 1st Level Technical Support for platform, connectivity and device-related issues
• Monitor system health, services, device connectivity and platform activity
• Investigate incidents using logs, monitoring tools, database queries and system information
• Perform basic SQL queries to retrieve, validate and investigate operational data
• Identify inconsistencies or anomalies in data and escalate issues when required
• Perform basic network and connectivity diagnostics, including IP, TCP/IP, UDP, DNS, ports, and connection testing
• Monitor and investigate IoT device communication and connectivity
• Assist with the configuration, testing and deployment of IoT devices and sensors
• Analyse application and device logs to identify potential causes of incidents
• Maintain accurate incident records and technical documentation
• Follow established troubleshooting procedures and escalation processes
• Assist with technical checks during pilot deployments and field installations
• Communicate with internal teams and, when required, provide technical guidance to customers and partners
• Contribute to improving troubleshooting procedures, documentation, and monitoring processes

Requirements

• Bachelor’s degree, ongoing studies or technical education in Computer Science, IT, Electronics, Telecommunications, Engineering, or a related field
• 1 to 3 years of experience in technical support, IT operations, networking, databases, or a related technical environment (We could also examine a strong graduate, who is willing to learn)
• Strong interest in IT systems, IoT, networking and technical troubleshooting
• Basic knowledge of SQL and relational databases
• Ability to understand and work with logs and structured technical data
• Basic understanding of TCP/IP networking and connectivity concepts
• Analytical mindset and willingness to investigate problems systematically
• Good attention to detail and ability to identify inconsistencies in data or system behaviour
• Ability to learn new technologies and technical systems quickly
• Good communication skills in Greek and English, written and verbal
• Comfortable working collaboratively with more experienced engineers and cross-functional teams

And (above all)

• A respecting attitude towards all stakeholders

Nice to Have

• Exposure to IoT, embedded systems, sensors, GSM/LTE, MQTT, or other communication protocols
• Previous internship, university project or part-time experience in technical support or IT operations
• Familiarity with monitoring or ticketing systems

What You Will Learn

This position provides an opportunity to develop practical experience across:

• IoT platforms and connected devices
• SQL and database operations
• Logs and system monitoring
• Networking and connectivity diagnostics
• Hardware and sensor troubleshooting
• Cloud-based platforms and integrations
• Technical support and incident management

Benefits

• Involvement in innovative and high-impact IoT projects in Greece and abroad
• A supportive and tech-savvy team environment
• Gross monthly salary of up to €1,600 depending on the candidate's level and competence, plus Ticket Restaurant meal vouchers and private medical insurance.
• Opportunities for professional growth toward senior support, technical operations, or solution engineering roles