IT Support Engineer

Description

IT support engineer – enterprise monitoring (data centre operations) | Abu Dhabi

We are hiring an IT support engineer to join a data centre operations team supporting a leading UAE financial institution in Abu Dhabi. This is a hands-on, junior to early career role focused on system monitoring, backup operations, and core banking support.

What you will do

• Perform daily system monitoring across servers, hardware, applications, and key processes, including uptime checks and verification of scheduled jobs such as backups and DR replication
• Execute daily backup operations, ensuring file systems and data are backed up correctly, recovery media is created, and media is recycled
• Provide level 1 support across teams, investigating and troubleshooting issues as they arise
• Monitor performance and capacity across IT systems, applications, and data centre components
• Support core banking end of day activities and generate related reports
• Respond to IT, data centre, and database alerts and hardware malfunctions
• Track, document, and report incidents accurately

What you bring

• Bachelor's degree in computer science, information technology, or computer engineering
• 0 to 2 years of experience in a similar IT support or data centre operations role
• Working knowledge of servers (rack/blade), storage (SAN/NAS, backup and archive), and operating systems including Windows, Linux, and ideally AIX
• Exposure to virtualization technologies (VMware, Hyper V, or OpenShift) is an advantage
• Banking, finance, or core banking systems exposure is a strong plus
• Fluent in Arabic with a good command of English
• UAE based or willing to relocate to Abu Dhabi
• Strong communication skills and ability to work flexible hours, including shift coverage where required

Why this role

Join a high visibility data centre function supporting critical banking infrastructure, with direct exposure to enterprise monitoring, disaster recovery processes, and core banking operations. A strong stepping stone for engineers looking to build a career in financial sector IT infrastructure.