IT Support Engineer (fixed 11pm to 7am shift) - East location

We are seeking an IT Support Engineer with 1 to 4 years of experience to provide first-line (L1) technical support for IT systems, infrastructure, and end users during a fixed night shift. The successful candidate will be responsible for troubleshooting application, hardware, network, and manufacturing system issues while ensuring smooth IT operations across the business.

Key responsibilities

• Provide L1 support for applications, systems, and end users, ensuring timely issue resolution or escalation.

• Serve as the first point of contact for hardware, software, printer, and system-related incidents.

• Perform initial troubleshooting for infrastructure and network issues and escalate when necessary.

• Support the installation, configuration, and maintenance of IT systems, applications, and end-user devices.

• Monitor and support manufacturing systems such as MES and WMS.

• Execute routine IT operational, security, and audit activities during the shift.

• Maintain accurate documentation, asset records, and incident logs.

About you

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.

• 1 to 4 years of experience in IT Helpdesk, Application Support, or End-User Support.

• Basic knowledge of Windows/Linux environments, networking, security concepts, and SQL queries.

• Experience supporting MES, WMS, or manufacturing systems is an advantage.

• Strong troubleshooting, communication, and problem-solving skills.

• Proactive team player with a positive attitude and willingness to work independently.

• Able to commit to a permanent night shift (Monday to Friday, 11:00 PM to 7:00 AM).

• Exposure to Cisco technologies, system administration, or enterprise applications.

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

EA Registration No. R1873450 (Jyoti Kumari)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test ,improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us ••••@persolapac.com