IT Support Engineer (Field Services)

IT Support Engineer (Field Based)

Location: Home Based – London & Greater London

Salary: £35,000–£40,000 + Benefits

Are you an experienced IT Support Engineer who enjoys working directly with customers, solving technical challenges and building long-term relationships?

We're recruiting on behalf of a well-established and growing technology business looking to expand its customer support team in London. This home-based role offers the opportunity to work independently while being part of a collaborative and supportive technical team.

You'll provide a combination of remote and onsite support to a wide range of business customers across London and the surrounding areas. Every day is different, giving you exposure to a broad range of technologies, environments and projects.

The Role

As an IT Support Engineer, you'll play a key role in ensuring customers receive a first-class IT support service.

Your responsibilities will include:

• Providing 1st and 2nd line IT support to business customers.
• Diagnosing and resolving hardware, software and networking issues.
• Installing and configuring desktops, laptops and peripherals.
• Supporting Microsoft 365 environments.
• Managing user accounts and permissions within Active Directory.
• Troubleshooting Windows operating systems and business applications.
• Visiting customer sites to resolve technical issues and carry out planned work.
• Assisting with IT installations, upgrades and technology projects.
• Setting up new users, devices and workstations.
• Working to agreed service levels while delivering an outstanding customer experience.
• Building trusted relationships with customers through excellent communication and professionalism.

About You

You'll enjoy working with people as much as technology and take pride in delivering an excellent customer experience.

Ideally you'll have experience with:

• Windows 10 & Windows 11
• Microsoft 365
• Active Directory
• Microsoft Office applications
• Basic networking (TCP/IP, DNS & DHCP)
• Desktop and laptop support
• Hardware troubleshooting and replacement
• IT Service Desk or Helpdesk ticketing systems

Experience with any of the following would be advantageous:

• Microsoft Entra ID (Azure AD)
• Microsoft 365 migrations
• Server infrastructure
• Cloud technologies
• ITIL or CompTIA certifications

What We're Looking For

• Previous experience in a 1st/2nd Line IT Support role.
• Excellent customer service and communication skills.
• A logical approach to problem solving.
• The ability to work independently from home.
• Strong organisational and time management skills.
• A proactive attitude and willingness to learn.
• A full UK driving licence essential

What's on Offer

• Home-based working.
• A varied role combining remote and onsite support.
• Exposure to a wide range of technologies.
• Ongoing training and professional development.
• Supportive and collaborative team culture.
• Genuine opportunities for career progression.
• Competitive salary and benefits package.

If you're looking for a role where your technical skills, customer service and initiative will be valued, we'd love to hear from you.