IT Support Engineer / Desktop Support Specialist (L1/L2)

about the job.

• Deliver Tier 1 and Tier 2 IT support for end-user devices, including desktops, laptops, mobile hardware, and peripherals, ensuring resolution within SLA targets.
• Oversee ticket lifecycle management within the ITSM platform while tracking recurring incidents to support root-cause analysis and service improvements.
• Administer daily operations, managing device onboarding, software deployment, OS patching, and compliance health checks.
• Enforce endpoint security protocols, access provisioning, device hardening, and audit evidence gathering while escalating potential security incidents.
• Support daily IT BAU operations, asset tracking, enterprise systems and basic network infrastructure alongside external vendors.

skills and experiencerequired.

• Minimum 1 year of IT work experience, with a relevant degree or diploma in computer science or computer engineering

To apply online please use the apply function, alternatively you maycontact Chloe Chen at chloe.chen(@)randstad.com.sg. (EA: 94C3609 /R1768253)