IT Support Engineer

About Alliance Airlines

Alliance Airlines is Australasia’s leading provider of contract, charter, and allied aviation services. With a fleet of 79 aircraft and a workforce of over 1,500 employees, Alliance delivers essential aviation solutions to the mining, energy, and government sectors, as well as wet lease services to major carriers.

Alliance’s success is underpinned by a safety‑first culture, long‑term customer partnerships, and a commitment to delivering commercially sound and operationally sustainable solutions. As an ASX‑listed organisation, Alliance plays a critical role in supporting regional connectivity and essential industries across Australia and the broader region.

About the Role

As an IT Support Engineer, you’ll be the first point of contact for the IT team, providing responsive Level 1–2.5 technical support across the business. You’ll support a broad range of operating systems, applications and end-user devices, both remotely and face-to-face.

You’ll troubleshoot and resolve IT issues, manage device deployments, patching, asset management and application support, while helping maintain reliable and secure IT systems across the business.

Working within a small team, you’ll need to be adaptable, proactive and comfortable working independently. The role may involve occasional travel and participation in an on-call roster to provide out-of-hours support.

Your key responsibilities will include:

• Provide prompt and friendly level 1-3 technical & service desk support for all systems and equipment either in a remote or face to face capacity.

• Strive for fix on first contact approach for all contact made to the IT Service Desk

• Consistently provide up to date service notes during the life cycle of a ticket with a strong emphasis of prioritisation and ticket management to the best of your skills and abilities.

• Provide strong service orientation actively seeking out improvements, new ideas or solutions for issues that may arise

• Build and sustain positive relationships with team members ensuring that strictest privacy and confidentiality are upheld.

• Manage full onboarding and offboarding of user accounts and equipment lifecycle management.

• Maintenance and support of desktop systems and applications.

• Administer and troubleshoot hybrid on-prem Exchange/O365 with Azure AD sync and other cloud platforms

• Contribute to the design and automation of IT processes utilising a range of tools including PowerShell

• Perform troubleshooting using different diagnostic techniques and assist with design and implementation of changes or improvements in a windows domain network, DHCP, DNS, Group Policy, and Active Directory.

• Resolve technical problems with local area networks (LAN), wide area networks (WAN) and other networking services.

• Troubleshoot, diagnose, and resolve technical hardware and/or software issues

• Redirect unresolved issues to the next level of support personnel within SLAs

Who are we looking for?

We’re looking for an experienced IT professional with at least five years’ experience in a comparable IT Support role, ideally within a fast-paced operational environment. You’ll have strong technical knowledge across hardware, peripherals, telephony, video conferencing, Windows and iOS devices, as well as Microsoft 365 technologies.

You’ll bring experience across IT service management and device management platforms, with knowledge of Microsoft Exchange Online, Entra ID/Active Directory, DNS and DHCP. Strong problem-solving skills and the ability to identify practical solutions are essential.

As a strong communicator and self-starter, you’ll be comfortable working independently, including remotely from the broader team, while maintaining a reliable and proactive approach. You’ll be able to adapt to shifting priorities, work effectively under pressure and take ownership to deliver results.

Relevant IT certifications such as ITIL or CompTIA are highly regarded, with Microsoft certifications across Azure, Microsoft 365 or related technologies considered desirable.

Why Join Alliance Airlines?

Alliance Airlines is an established leader in contract and charter aviation, operating in safety‑critical and complex environments across Australia.

In addition to the scope and impact of the role, Alliance offers:

• Novated Leasing – Bundle your vehicle and running costs into one convenient, tax-effective payment to help put more money back in your pocket.

• Salary Packaging – An additional tax-effective option to maximise your take-home pay.

• Discounted Qantas Club memberships.

• Discounted tickets and merchandise for Queensland Reds (QRU) games.

• Discounted hotels, tours and cruises, with access to savings across a wide range of travel and holiday options.

Does this sound like you?

If this role aligns with your experience and skills, we encourage you to apply. Please click Apply and our recruitment team will be in contact shortly.

At Alliance Airlines we value diversity, equality and inclusion, we are committed to providing working environments where everyone is included and treated fairly and with respect.

We encourage people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

All candidates must have full working rights within Australia, only candidates with a right to work in Australia will be considered.