IT Support | Desktop Engineer - 12 months contract

Salary: $2,500 – $3,500 per month

Location (Nearest MRT): Central Area

Salary: Up to $ 3,100 (Depends on Qualification & Relevant Work Experience)

Performance Bonus: Up to 1 Month

Duration of Work: 1 Year Renewable Contract

Working Hours - Normal Office Hours
Monday to Friday, 8:30 AM – 6:00 PM

Responsibilities

• Performed Desktop Support services to users

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging / troubleshooting / configuration

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

Requirement:

• Minimum 1 year of hands-on experience in desktop support, with proven expertise in troubleshooting hardware, software, and end-user technical issues.