IT Support Associate- Information Technology at Neolytix – Gurugram | Jobyssey

IT Support Associate - Information Technology

Role TitleIT Support AssociateDepartmentInformation TechnologyLocationGurugram, Haryana, India (Onsite)ShiftUK Overlapping US ShiftExperience Required1 – 3 yearsEmployment TypeFull-Time

About Neolytix

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.

Position Overview

The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate brings strong problem-solving skills, excellent communication, and a customer-service mindset to every interaction.

Key Responsibilities

Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
Support and monitor network connectivity, Wi-Fi, and VPN performance in coordination with IT administrators.
Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
Respond to service tickets and follow up to ensure timely issue resolution per defined SLA targets.
Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
Educate users on IT best practices, system security, and productivity tool usage.

Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 1–3 years of experience in IT support or helpdesk roles within a corporate or BPO environment.

Technical Skills:

Proficiency in Windows, MS Office 365, and common enterprise IT platforms.
Basic understanding of networking (LAN/WAN/Wi-Fi), VPNs, and cloud-based systems.
Familiarity with service desk tools such as Jira, Freshservice, or Zendesk preferred.

Soft Skills: Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks in a fast-paced environment.

What We Offer

Exposure to a multi-geography US healthcare technology environment with hands-on learning across enterprise platforms.
Collaborative work environment with direct access to a supportive global IT team.
Competitive compensation and benefits package including health insurance and paid time off.
Ongoing professional development and certification support opportunities.

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