IT support assistant（Part-time）

About the role

Provide on-site IT support services for the Singapore office. This role focuses on office-based execution tasks, with complex technical issues and support provided remotely by the China headquarters IT expert team.

Key responsibilities

• Provide on-site IT support services for the Singapore office

• Manage distribution, collection, repair reporting, and basic configuration of employee IT equipment including computers, monitors, and mobile phones

• Assist new employees with office equipment preparation, software installation, and IT support and training for onboarding and offboarding

• Assist with common desktop operations, hardware and software issues, and network problems in coordination with the headquarters IT team for troubleshooting

• Conduct daily checks and basic maintenance of meeting rooms and printers, and provide meeting support

• Assist with IT asset inventory, label management, asset record maintenance, and manage local IT warehouse

• Execute on-site operational tasks under guidance from the headquarters IT team, such as equipment replacement, network device restart, and logistics shipping

• Assist with liaising with local suppliers and courier services as needed

• Complete other daily office IT support-related work

About you

• Currently enrolled university student, postgraduate student, or other part-time personnel

• Able to work fixed 1-2 days per week at the office or as operationally required

• Strong English and local language communication ability

• Familiar with Windows and Microsoft 365 and other common office software

• Basic computer and office equipment usage and troubleshooting ability

• Conscientious and responsible work attitude with good service awareness and communication skills

• Able to independently complete on-site support work

• Computer Science, Information Technology, or related field background (preferred)

• Chinese language ability (preferred)

• Relevant experience in Helpdesk, IT Support, or Desktop Support (preferred)

• Familiarity with MacBook and Windows endpoint device management (preferred)

• Enterprise IT support or campus IT service experience (preferred)