IT Support and Test Engineer
Protecq ICT Solutions · Ravenhall, Melbourne VIC ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- QA
- Salary
- AUD 80,000 – 95,000 / year
IT support and test engineer at a Melbourne-based IT consulting firm that delivers Microsoft 365, server, network, cloud, backup and helpdesk services to business clients. The role configures and supports client IT systems, diagnoses issues, tests deployments, writes automation scripts and maintains technical documentation.
Salary: $80,000 – $95,000 per year
About the role
You will be responsible for implementing, configuring, maintaining and supporting Microsoft 365 environments, servers, network infrastructure, cloud services, backup solutions and other business IT systems for clients. You will investigate, diagnose and resolve technical issues affecting client systems, applications, networks, cloud services and related infrastructure, including identifying root causes and implementing appropriate corrective actions.
Key responsibilities
- Implement, configure, maintain and support Microsoft 365 environments, servers, network infrastructure, cloud services, backup solutions and other business IT systems for clients
- Investigate, diagnose and resolve technical issues affecting client systems, applications, networks, cloud services and related infrastructure, including identifying root causes and implementing appropriate corrective actions
- Monitor the availability, performance and reliability of client IT environments and respond to system, network and service disruptions to minimise operational downtime
- Communicate with clients to understand their requirements. Plan and perform system upgrades, software deployments, configuration changes and infrastructure improvements as per client requirements and technical standards
- Test and validate system functionality following software deployments, configuration changes, upgrades and infrastructure modifications to ensure systems operate as intended
- Configure and support Microsoft 365 services, including user accounts, permissions, email, collaboration tools and related cloud-based services
- Assist with the implementation and maintenance of server, network, cloud, backup and IT security solutions, including reviewing existing configurations and recommending improvements where appropriate
- Develop and maintain scripts, configuration procedures and technical workflows to support system deployments, automate routine tasks and improve service delivery
- Provide technical guidance and training to clients and internal support staff on system operation, configuration, maintenance, security practices and troubleshooting procedures
- Prepare and maintain technical documentation, including system configurations, implementation records, troubleshooting procedures, incident resolutions, operational guides and maintenance records
About you
- At least one year of full time work experience in IT Support Engineer or Test Engineer
- At least a relevant Bachelor's degree or higher
- Strong stakeholder, client and vendor management and communication skills
- Ability to manage different tasks at the same time
- Good understanding of IT infrastructure, cloud, networking and Microsoft 365
- Strong problem-solving, communication and team coordination skills
- Familiarity with common ICT Test and Support methods
About us
ProTecq is a Melbourne-based IT implementation and consulting company providing tailored and high-quality technology solutions to businesses across Australia. Our Microsoft-certified team delivers services including Microsoft 365, server and network solutions, IT security, cloud and backup, and ongoing helpdesk support. We focus on practical, cost-effective solutions, responsive service, and building long-term client relationships. Our team also undertakes ongoing training and certification to stay current with the latest technologies and industry standards.