It Support Analyst

Description

We are seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom technology, and IT asset management. The analyst will also assist with major incident resolution, vendor coordination, and IT infrastructure changes.

Key Responsibilities:

• Provide Tier 1/Tier 2 end-user hardware and software support

• Deliver white-glove support to executive leadership and boardroom environments

• Manage device provisioning, deployment, onboarding, and offboarding activities

• Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment

• Coordinate vendor and third-party support for onsite services

• Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms

• Serve as the regional escalation point for urgent technology issues

• Assist with telephony, printers, laptops, desktops, and other end-user technologies

• Support local infrastructure changes and coordinate with infrastructure teams

• Assist Lab and Operational Technology (OT) teams with isolated/offline equipment needs

• Attend service management meetings and prioritize regional IT support activities

Required Skills:

• 5+ years of IT hardware and software support experience

• Strong customer service and end-user support experience

• Experience with ServiceNow or similar ITSM platforms

• Microsoft device provisioning and software deployment experience

• Professional communication, documentation, and follow-up skills

• Experience managing IT equipment lifecycle and asset inventory

• Ability to support executive users and high-priority incidents

Preferred Skills:

• Workstation imaging experience

• SCCM administration/support experience

• Microsoft Intune experience

• Mobile Device Management (MDM) experience

• Experience supporting geographically dispersed teams

• Ability to work across multiple time zones

Must-Haves:

• 5+ years of IT support experience

• ServiceNow or equivalent ITSM tool experience

• Microsoft endpoint/device deployment experience

• Strong troubleshooting and customer-facing skills

• Onsite support experience

Nice-to-Haves:

• SCCM

• Intune

• MDM solutions

• Executive support experience

• Boardroom/AV support experience

• Agricultural or manufacturing industry experience

Selling Points:

• Direct impact supporting business operations across North America

• High-visibility role supporting executive leadership

• Broad exposure to end-user computing, infrastructure, and vendor management

• Opportunity to work within a global organization

Notes:

• Fully onsite in Chicago Heights, IL

• No remote or hybrid option available

• No visa sponsorship available

• Supports North American user base

• Hardware deployment, lifecycle management, and executive support are key components of the role

Skills

Support, Troubleshooting, Customer service, Desktop, Active directory, Technical support, Service desk, Servicenow, sccm, Application support, Hardware, Office 365, Windows, Phone support, Mac

Top Skills Details

Support,Troubleshooting,Customer service,Desktop,Active directory,Technical support,Service desk,Servicenow,sccm,Application support,Hardware

Additional Skills & Qualifications

• SCCM

• Intune

• MDM solutions

• Executive support experience

• Boardroom/AV support experience

• Agricultural or manufacturing industry experience

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Alsip, IL.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alsip,IL.

Application Deadline

This position is anticipated to close on Aug 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.