IT Support Analyst

IT Support Analyst (m/f/d) – in Düsseldorf

We want to bring together highly motivated, creative, and empathetic people. Our colleagues work across locations worldwide and value personal exchange. A collegial and open atmosphere is firmly anchored in our firm culture. Work-life balance is the foundation of true satisfaction, which is what makes excellent performance possible in the first place. That is why smart and flexible working is a matter of course for us.

Based in our Düsseldorf office, you will support our locations in Munich and Frankfurt by providing first-class on-site and remote support. In addition, you will support our new location in Warsaw remotely and travel there regularly – usually once a month – to assist with technical issues and support requirements directly on-site.

In this role, work is generally performed on-site at the office five days a week.

Your Tasks

·Ensuring the smooth operation and maintenance of all IT-related hardware and systems in day-to-day business

·Remote or on-site support for the rapid resolution of technical problems – mainly in Düsseldorf, but also in Frankfurt and Munich – for all employees, from partners to student assistants

·Configuration, updating, and support of laptops and mobile phones

·Resolution of system or software problems, including conference room equipment

·Leading the IT onboarding and offboarding of new employees – with the goal of providing the best possible service and ensuring that everyone is well-equipped and trained

·Close cooperation with other business operations teams such as Workplace Management, HR, Finance, and Business Development to ensure smooth processes and the best service for the lawyers

·Participation in project rollouts intended to bring about transformative changes in the company

·Adherence to regular working hours of 40 hours per week in a rotating shift system (Monday to Friday), with a flexible start time between 08:00 and 10:00 and an end time between 17:00 and 19:00 – including a one-hour lunch break

Your Profile

·Fluent German and English skills

·Experience in an IT support role with direct customer contact, ideally in a corporate environment

·Strong customer orientation and ability to communicate with stakeholders at all levels

·Ability to troubleshoot Windows 10/11, Office 2016+, Microsoft 365, laptops, iPhones, iPads, printers, and network devices

·Confident use of ticket and service management systems

·Willingness to continuously develop technical skills.

Our Offer

·An open and very collegial firm culture in an international environment

·Personal and comprehensive onboarding with 1:1 support from a buddy during the induction phase (and beyond)

·Travel expense reimbursement, employee discounts, JobRad, Wellpass, company pension subsidy, paid leave for new parents

·The opportunity to engage in social commitment for three days a year

·Up to 5 days of additional leave as part of so-called "Carer Leave" for the care of children and close relatives

·Further education & training on hard and soft skills, locally and via our global network and mentoring

·Home office & workation

·Company doctor

·Firm and team events, such as Christmas parties, Oktoberfest visits, sports events, or get-togethers

What happens next?

As soon as your application has been submitted and reviewed, our recruiting team will contact you by email with the result.

We generally conduct two rounds of interviews per advertised position, during which you will have the opportunity to meet two members of the responsible team in each round.

The first round usually takes place virtually, the second round usually in person at the office where the position is based.

However, we strive to remain flexible – depending on the requirements of the position or the candidate.

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