IT Support Analyst

About PRC

Perth Radiological Clinic (PRC) is Western Australia's largest and most established private radiology provider, proudly doctor-owned and serving the community for over 75 years. With a team of over 130 doctors and 1,250 professionals, we deliver high-quality diagnostic imaging across more than 20 hospital and community sites.

About the role

Based at our Subiaco head office, this fixed-term full-time role for 3 months supports end users across 20+ locations spanning corporate offices and clinical settings. You'll handle tickets through ZENDesk, troubleshoot hardware and software issues, support RIS/PACS and productivity systems, and contribute to IT projects — with travel to other sites supported by km reimbursement.

Who we're looking for

• Several years of L1/L2 end-user support experience, ideally in health or radiology
• Strong hardware, software, and networking troubleshooting skills
• Comfortable with RIS/PACS, Office, Active Directory, and service management tools
• Clear communicator who can manage end users with patience and professionalism
• Sound understanding of cyber security and data protection practices
• ITIL or vendor certifications well regarded
• Full Australian working rights; own vehicle required

Why join us

At PRC, we're committed to being a great place to work — with benefits that reflect our values, reward your contribution, and support your career. We offer:

Financial & career

• Competitive, benchmarked remuneration with regular salary reviews
• Clear opportunities for internal progression and development
• Paid overtime for eligible roles (e.g. 1 in 3 Saturday mornings)
• Discounted PRC services for team members and family
• Comprehensive retail, lifestyle and gym benefits
• Novated leasing options

Leave & flexibility

• 15 weeks paid parental leave
• Flexible working arrangements, where applicable
• Option to purchase additional leave
• Long service leave after 7 years

Workplace perks

• Subsidised on-site parking
• Uniforms provided

Wellbeing & support

• Confidential Employee Assistance Program for you and your family

Recognition & culture

• Annual Excellence Awards
• Peer recognition through 'Thank a Legend' program
• Weekly CEO newsletter and transparent internal comms
• Annual all-staff Christmas party
• Regular morning teas and team-building events

We're committed to building a workplace that reflects the diverse community we serve. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally and linguistically diverse backgrounds.