IT Support Administrator
Quindar · US ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 2+ years
Quindar is seeking an IT Support Administrator to support day-to-day IT operations across corporate and secure operational environments. This role provides technical support for end users, supports endpoint and identity/account administration, and helps maintain internal IT systems and services.
The ideal candidate has experience supporting enterprise IT environments, strong troubleshooting skills, and a customer-focused mindset. This position is well-suited for someone with 2–3 years of experience who is looking to grow in an aerospace, defense, or secure mission-operations environment.
Work Environment
This position is primarily onsite to support operational requirements. The candidate will be expected to work onsite four (4) days per week during normal business hours (9:00 a.m.–5:00 p.m.), with one (1) remote workday based on operational needs.
Essential Responsibilities
Provide Tier 1/Tier 2 technical support for employees primarily in macOS environments, with the flexibility to expand support to Linux and Windows systems as needed
Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
Support onboarding and offboarding activities, including account provisioning, device setup, and access management
Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
Assist with administration of identity and access management systems, including MFA, SSO, and role-based access controls (RBAC)
Support office IT infrastructure, including VPN connectivity, Wi-Fi, printers, and conferencing systems
Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records
Basic Qualifications
2–3 years of experience supporting enterprise or corporate IT environments
Experience providing desktop/end-user support in macOS and Windows environments
Basic familiarity with Linux operating systems
Understanding of networking fundamentals, including TCP/IP, VPNs, DNS, DHCP, and wireless networking
Familiarity with identity and access management concepts (e.g., MFA, SSO, least privilege)
Strong troubleshooting, organizational, and communication skills
Ability to manage competing priorities in a fast-paced environment
Ability to work onsite in support of operational requirements
Additional Details
On-call/after-hours support: As needed for incidents, planned maintenance, or special events
Travel: Minimal; may include local travel between sites as required
Physical requirements: Ability to lift and move IT equipment (up to 30 lbs.)
Employment eligibility: Must be authorized to work in the United States; position may require the ability to obtain and maintain a U.S. security clearance
Preferred Qualifications
Experience with endpoint management platforms such as Jamf, Intune, or Kandji
Familiarity with enterprise collaboration and productivity platforms including Google Workspace, Okta, Slack, Atlassian, or Microsoft 365
Experience supporting regulated or compliance-driven environments
Prior experience supporting defense, aerospace, or government customers
Active U.S. Security Clearance or ability to obtain and maintain one
Desired Characteristics
Strong customer-service mindset with a focus on responsiveness and reliability
Willingness to learn secure infrastructure and mission operations support processes to grow in the organization
Strong attention to detail and documentation practices
Collaborative approach to supporting engineering and operational teams
We work in a cutting edge industry and you will get the opportunity to be part of a small team with a large direct impact on the success of our customers’ space missions!
We take work life balance very seriously. We require employees to take 15 days off but provide unlimited PTO and follow most US federal government holidays.
Mental health is just as important as physical so we provide quarterly health & wellness benefits.
Comprehensive health insurance for you and your family with 100% coverage for employees.
We encourage employees to save for retirement and provide 4% 401(k) matching.
Each year we have a 4-day company offsite. Previous locations include San Francisco, Nashville, Denver, Santa Fe, Palm Springs, New Orleans, San Diego, Bozeman, and New York City.
Our culture and company is evolving. You will be key in creating the next major or minor version!