Salary: £28,000 - 32,000 per year
Requirements: - At least 2 years experience in IT support or a similar role
- Proven proficiency in Windows Desktop and Windows Server operating systems
- Experience working within an IT Service Desk environment
- Ability to manage objects within an M365 tenant administration environment, including Entra ID, Exchange Online, and Microsoft 365 Admin Centre, along with on-premises Active Directory management
- Knowledge of networking protocols and hardware
- Experience with virtualisation technologies such as Hyper-V
- Familiarity with cloud services such as AWS and Azure
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- A qualification or degree in Information Technology or a related field is desirable
- CompTIA A+, Network+, and Security+ certifications are desirable
- Microsoft Certified: Windows Fundamentals (MTA) is desirable
Responsibilities: - Ensure our Service Desk is kept up to date
- Drive continuous improvement of processes within our Service Desk
- Lead weekly Service Desk review meetings to confirm the status of all tickets
- Provide support for hardware, software, and network issues
- Assist users with IT-related problems
- Answer queries and provide training where necessary
- Update our service desk software to reflect work carried out and keep queries current
- Maintain accurate records of IT assets and users
- Provide accurate user work instructions and IT technical documentation for incidents, problems, and completed projects
- Perform and monitor updates, backups, and preventive maintenance on all IT systems
- Contribute to the implementation and monitoring of security measures to safeguard organisational data
- Participate in IT projects, including system upgrades, migrations, and installations
- Work with third-party vendors to ensure timely resolution of issues
Technologies: - AWS
- Active Directory
- Azure
- Cloud
- Hardware
- Hyper-V
- Support
- Microsoft 365
- Network
- Security
- Windows
- Office 365
More:
We are working with a local manufacturer to recruit a Group IT Support Administrator on a permanent basis. This is a Monday to Friday, office-based role in Melksham, working 37.5 hours per week. The salary is from £28,000 to £32,000 per annum, depending on experience. We are an equal opportunity employer and consider all applications without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
last updated 35 week of 2026