IT & Streaming Support Specialist

About the Role
Phase 3 Productions is seeking a proactive and technically skilled IT & Streaming Support Specialist to strengthen our digital, virtual, and broadcast ecosystem. This role suits someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is excited to support one of Jamaica’s leading event, media, and broadcast production companies.

Key Responsibilities

IT Support & Systems Management

• Provide day-to-day IT support for staff across multiple locations
• Set up and configure laptops, mobile devices, printers, software, and user accounts
• Manage Wi-Fi networks, basic server access, Google Workspace, and device security
• Maintain IT asset inventory and support onboarding/offboarding processes

Streaming & Virtual Event Support

• Set up, test, and manage streaming links on Zoom, Teams, YouTube Live, Vimeo, etc.
• Support virtual and hybrid events with reliable audio/video connectivity
• Conduct tech checks and assist presenters and clients with virtual platforms

Digital Signage Monitoring & Support

• Assist with setup and remote monitoring of digital signage players and systems
• Respond to system alerts and coordinate on-site follow-ups with technical teams

Broadcast System Support

• Perform basic updates, firmware installations, and configuration backups
• Assist production teams with network tasks, device testing, and event readiness

Network, Security & Infrastructure Management

• Manage network and security infrastructure across offices, warehouses, OB units, and event sites
• Implement network monitoring and maintain secure configuration backups
• Oversee device standards through MDM/endpoint management tools
• Create and enforce cybersecurity policies (MFA, access control, encryption, EDR)
• Run vulnerability checks, patch cycles, and manage secure user access
• Maintain incident response and disaster recovery procedures

Documentation & Process Improvement

• Maintain IT and streaming SOPs, network diagrams, logs, and troubleshooting guides
• Recommend improvements to enhance reliability, efficiency, and cybersecurity

Qualifications

• 2–4 years’ experience in IT support, technical support, or AV/streaming
• Solid understanding of networking, device setup, and troubleshooting
• Experience with Zoom/Teams and virtual event platforms
• Familiarity with broadcast or AV equipment is an asset
• Strong communication and customer service skills
• Relevant IT certifications (CompTIA, CCNA, Google IT Support, etc.)

Who You Are

• A calm, solutions-driven problem solver who doesn’t panic under pressure
• Someone who enjoys working hands-on with technology and learning new systems
• Comfortable supporting both office staff and production teams with patience and clarity
• Organized, reliable, and able to manage multiple priorities without losing follow-through
• A team player who communicates well and takes ownership of tasks from start to finish
• Someone who takes pride in clean setups, documentation, and consistent uptime
• Curious, proactive, and eager to contribute to a high-performance production environment