IT Sr. Project Manager, Helen Diller Hospital

The Senior IT Project Manager will lead planning, coordination, and execution of IT workstreams supporting the Helen Diller Hospital project, a multi-year, large-scale capital initiative. This role will oversee technology program delivery across clinical applications, infrastructure, and end-user systems to ensure alignment with hospital operational readiness and strategic goals. Responsibilities include managing scope, schedule, budget, risks, and dependencies across diverse stakeholder groups; facilitating decision-making between IT, construction, and clinical leadership; and ensuring regulatory, security, and patient safety requirements are met. The Senior IT Project Manager will serve as a primary liaison between IT leadership, project governance, and vendor partners, providing executive-level visibility into progress, issues, and mitigation strategies.

As a Senior IT Project Manager for the Helen Diller Hospital project, you will play a pivotal role in shaping the next generation of healthcare delivery. This position is responsible for planning and implementing fully integrated IT solutions to support the new Helen Diller Hospital at Parnassus Heights. The work involves implementing IT services that are future-ready, adaptable to emerging technologies, and capable of supporting smooth transitions over time.

This role requires a deep understanding of institutional, medical center, and systemwide priorities, as well as long-term strategic goals. You will lead and manage complex IT workstreams with broad institutional impact, requiring sophisticated analysis, cross-functional collaboration, and innovative problem-solving.

As a recognized subject matter expert and senior leader in project management, you will influence methods, standards, and best practices across the organization. Your expertise will not only guide the Helen Diller Hospital initiative but will also shape how large-scale IT projects are managed across the campus, medical center, and broader UC system.

The new 15-story, 875,000 gross-square-foot (GSF) hospital will enable UCSF to provide much-needed capacity for additional acute, emergency and intensive care beds, meet the state’s seismic requirements, and provide an optimal healing environment that addresses social, psychological, spiritual, and behavioral components of health in one place. The holistic focus on the needs of patients reflects UCSF’s integrated research, education and care delivery mission at Parnassus Heights. The new hospital will incorporate the latest innovations in technology and equipment for advanced complex care and bridge scientific research discoveries from bench to bedside leading to accelerated innovative treatments and therapies to benefit patients.

UCSF Health is a growing regional health system that includes UCSF Medical Center, the top-ranked hospital in California and among the top five nationally, according to U.S. News & World Report. The new hospital will be embedded within a campus that includes leading clinicians and scientists focused on translating discoveries into treatments and cures. UCSF Helen Diller Medical Center is part of a planned broader revitalization of the Parnassus Heights campus that also will modernize facilities supporting our research and education priorities.

As a key member of the multi-disciplinary UCSF Health IT team, you will be at the front line of creating the next generation of healthcare delivery. It involves a deep understanding of health care business capabilities, planned stakeholder experiences and journeys, technology, and proven project management methodologies.

To ensure a successful opening, the UCSF HDH IT Working Committee will define and prioritize opportunities to test new technologies and workflows that can be deployed earlier in existing hospitals. Through this continuous learning approach, you will help prepare our frontline staff and operations, and design for patients and families a seamless care experience between UCSF Health and partner care facilities, as well as pre- and post-procedure at home.

Department Overview

UCSF Health IT is responsible for all aspects of clinical and business software applications, informatics, and AI for UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

The HDH Sr. IT Project Manager must be able to adhere to and emulate the Health IT culture and core values as stated below:

“People First: Patients are healthier and families happier with clinical systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.

Health IT Core Values include:

Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,

exhibits bias-to-action, and avoids analysis-paralysis

Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

30

Applies advanced project management techniques to lead end-to-end project delivery for IT products and services for the Helen Diller Hospital Project. Oversees proposal development, project charters, progress reports, and executive-level communications.

10

Provides leadership and mentorship to other Project Managers, guiding project methodology, standards, and execution. Serves as a senior authority on project delivery approaches and best practices.

50

Directs and executes projects critical to the Helen Diller Hospital initiative, with overall accountability for scope, schedule, budget, resources, and risk management. Creates complex project plans and schedules; assembles and leads large cross-functional teams; and ensures alignment with clinical, operational, and institutional objectives.

10

Oversees aspects of IT integration and delivery, which may include including technology systems, workflow design, vendor management, and stakeholder communications. Coordinates interdepartmental and multi-institutional activities to achieve project milestones on time and within budget.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Healthcare Administration, or a related field, and/or equivalent experience/training.
• 10+ years of relevant experience
• Requires basic knowledge of project management principles, theories, and concepts.
• Requires the ability to assess campus, medical center, or Office of the President needs for information technology products and design services to meet those needs.
• Working knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
• Demonstrated capacity to anticipate obstacles and plan for contingencies. Demonstrated attention to detail. Demonstrated ability to determine relevance and prioritize tasks.
• Demonstrated effective writing skills.
• Broad knowledge of technology-related initiatives and an understanding of impact to the organization of such initiatives.
• Proven leadership ability. Effective problem-solving skills. Demonstrated ability to put forth persuasive arguments.
• Demonstrated competency in selecting and implementing project management methods and techniques. Effective skill at tracking effort and project progress. Demonstrated strong conceptual and planning skills to analyze projects of broad and diverse scope. Demonstrated expert organization and project management skills. Understands the cost impact of projects, project tracking tools, and metrics.
• Experienced mentor and leader of teams with experience leading a team of technology professionals.
• Advanced knowledge of all aspects of computing and communications including hardware infrastructure, networking, software, operations and disaster recovery.
• Has a thorough understanding of how programs relate to other business strategies and initiatives. Demonstrated ability to integrate critical information across disciplines.
• Demonstrated ability to effectively communicate with executive-level management on a regular basis.
• Experience in analyzing highly complex projects with a broad impact on the institution. Demonstrated ability to manage project progress within time and budget constraints.
• Ability to work in a highly collaborative manner in order to achieve results that are significant in scope.

PREFERRED QUALIFICATIONS

• Certifications
  • Project Management Professional (PMP) or PgMP (Program Management Professional) - certification
  • ITIL Foundation or higher
  • Lean Six Sigma or Change Management certification (Prosci, ACMP)
  • Healthcare Construction Certificate (HCC) or Certified Health Care Constructor (CHC) or equivalent