You will provide hands on technical support to employees, act as the primary IT service desk contact, handle ticket queue, administer user lifecycle in Okta and Google Workspace, deploy and troubleshoot workstations and mobile devices (macOS, iOS and Android) using Jamf MDM, set up secure remote access and VPN solutions with Cloudflare One and Jamf, explore AI tools to analyze SaaS and desktop applications, and assist with onboarding and IT orientation for new staff.
Responsibilities
- Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
- Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
- Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
- Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
- Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
Requirements
- 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.
- Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
- Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
- Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).
- A strong interest in or hands-on experience with utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.
- Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
- A naturally positive, customer-first personality with excellent verbal and written communication skills.
- Okta Certified Professional or Admin
- Google Workspace Professional Administrator
- Jamf Certified Associate or Tech
Benefits
- Equity in a high-growth startup
- Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- Access to a company 401k plan
- No trading fees when you buy and sell bitcoin on Strike