IT Specialist

About The Orthopaedic Institute
The Orthopaedic Institute (TOI) is a long standing and growing orthopedic healthcare organization dedicated to delivering exceptional patient care throughout the state of Florida. Technology plays a critical role in supporting our physicians, clinical teams, administrative staff, and patients, and our IT team is responsible for ensuring that the systems behind that care remain secure, reliable, and effective.

We are seeking an IT Specialist based in Gainesville, Florida to provide hands-on technology support for The Orthopaedic Institute. This position is ideal for someone who enjoys solving problems, working directly with end users, and supporting evolving technology in a fast-paced healthcare environment.

Position Summary
The IT Specialist provides Tier 1 and Tier 2 technical support for end-user hardware, software, network connectivity, clinical applications, and related technology systems. This is a highly hands-on role that includes troubleshooting technical issues, deploying and maintaining equipment, supporting user accounts and applications, documenting solutions, and assisting with IT projects and infrastructure initiatives.

The IT Specialist will regularly interact with physicians, clinical staff, administrative personnel, and other members of the IT organization. Because technology directly supports patient care and business operations, this position requires strong technical troubleshooting skills, excellent customer service, attention to detail, and the ability to work effectively with minimal supervision.

Travel to The Orthopaedic Institute’s various locations across Florida will be needed as required.

Key Responsibilities

• Provide timely, professional Tier 1 and Tier 2 technical support to physicians, clinical staff, administrative employees, and other end users.
• Install, configure, maintain, troubleshoot, and replace Windows desktops, laptops, Apple iPads, printers, scanners, monitors, docking stations, and other end-user equipment.
• Diagnose and resolve hardware, operating system, software, peripheral, and connectivity issues.
• Support Microsoft Windows 10/11 environments and Microsoft 365 applications.
• Assist with Microsoft Active Directory and Entra ID user accounts, groups, password resets, permissions, and access-related issues.
• Support mobile devices and mobile device management solutions, including Microsoft Intune.
• Install, configure, update, and troubleshoot approved business and clinical applications.
• Support healthcare technology and clinical systems, including Electronic Health Record/Electronic Medical Record (EHR/EMR), PACS, imaging, and other clinical applications.
• Troubleshoot application errors, workstation integration issues, login problems, and connectivity issues involving clinical systems.
• Perform basic wired and wireless network troubleshooting, including TCP/IP, DHCP, DNS, VPN, Wi-Fi, network drops, and endpoint connectivity.
• Escalate complex network, server, application, or security issues to the appropriate Systems, Network, Security, or Applications teams.
• Deploy, maintain, track, and retire IT assets in accordance with organizational standards and asset-management procedures.
• Maintain accurate local inventory of computers, peripherals, mobile devices, and other IT equipment.
• Perform preventative maintenance and technology refresh activities as needed.
• Document incidents, service requests, troubleshooting activities, and resolutions in the organization's IT Service Management (ITSM) platform.
• Develop and maintain knowledge-base articles, procedures, and technical documentation for common issues and recurring support needs.
• Identify recurring technical problems and communicate trends or potential systemic issues to IT leadership.
• Assist with user onboarding, transfers, and terminations by configuring equipment and ensuring appropriate system access.
• Ensure endpoints and devices comply with organizational security standards and cybersecurity requirements.
• Assist with cybersecurity tools and incident-response activities as directed, including endpoint remediation, malware response, and information gathering.
• Maintain strict compliance with HIPAA, patient confidentiality requirements, cybersecurity policies, and organizational security standards.
• Provide technical guidance and basic training to employees on hardware, software, cybersecurity practices, and IT procedures.
• Coordinate with third-party vendors for hardware, software, telecommunications, and application support when necessary.
• Participate in workstation deployments, office openings, relocations, technology refreshes, infrastructure projects, and other IT initiatives.
• Provide remote technical support to users and locations outside the Gainesville area when needed.
• Participate in occasional pre-scheduled after-hours or weekend work for maintenance, deployments, outages, or project activities.