IT Specialist

RIVERSIDE, located in Eau Claire, WI is a precision machining company and our company mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high-tech industries. We build things that make a difference in people’s lives and a career at RIVERSIDE is rewarding for far more reasons than you might imagine. As IT SPECIALIST, your experience and expertise will be highly valued, your contributions recognized, and your professional goals supported. We understand there are lots of choices out there, that is why for over 40 years we have been providing stability, a safe and clean environment, challenging work and are invested in the growth of our people to take them as far as they want to go.

The IT SPECIALIST will provide support, maintenance, troubleshooting and improvements to the organization’s total infrastructure, including computer systems, networks, servers, software and helpdesk functions to ensure smooth day-to-day operations. Provides helpdesk support as the primary escalation point for helpdesk and provides execution support to the systems administrator as directed by the IT Manager.

DUTIES AND RESPONSIBILITIES include but not limited to:

Assists with the implementation, monitoring and maintenance of security standards such as CMMC, NIST across the entirety of the company’s infrastructure.

Assists with the research, development and implementation of standards and procedures across all company infrastructure such as network, security, servers, end points, services as well as productivity and collaboration software and tools.

Works with the Systems Administrator to provide day-to-day support and maintenance of the company’s infrastructure, including network components, security, servers, cabling, SQL databases, document management systems, ERP systems, information technology tools, endpoints, M365 cloud and more.

Provides support and hands-on assistance to staff, resolving hardware and software issues, managing user accounts, permissions, authentication, including helpdesk support and end-user training. Utilizes the company’s helpdesk systems for logging and documentation of all helpdesk tickets, projects, tasks and change management.

Participates in operations and maintenance of managing day-to-day operations of network file systems, end point security monitoring and remediation. Maintain networks and network file systems, including monitoring of LAN and endpoints for threats or errors. Assists in maintaining and managing systems such as Windows OS, security tools, applications, servers, email systems, mobile devices, desktops, software and hardware across the infrastructure.

Contributor for creating and maintaining all pertinent companywide documentation in accordance with best practices and requirements such as CMMC.

Participates in maintaining and administering existing building access, paging and AV systems.

Provides IT support for Production systems (ovens, wet line monitoring, shop floor data collection, CMM systems, production floor specialty software and systems).
Setup and deploy IT assets, including workstations, laptops, mobile devices and wireless telephony. Participates in maintaining and updating client workstation standard configurations (CAD/Power stations/Standard endpoint/Shop Floor).

Serves as the escalation point for technical support issues from all staff and help desk technicians.

Work collaboratively with teams to improve processes and procedures.

Required to perform duties as needed outside of standard business hours and participate in on-call rotations.

Conduct oneself in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.
Other miscellaneous duties as assigned.

Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission, values, code of ethics, policies, and other standards of conduct.

EDUCATION/EXPERIENCE

Associate or bachelor’s degree in an IT related field or two years of experience in IT is required.

KNOWLEDGE/SKILLS/ABILITIES

Strong communication skills.

Able to work with people in a professional manner.

Excellent computer skills and technical capacity.

Strong problem-solving skills.

Ability to work independently and prioritize job duties.

Ability to find innovative solutions to technical challenges.

Ability to diagnose and resolve hardware and software issues.

CORE VALUES

People – We can do it

Innovation – We work together

Service – We honor our word

Quality – We do what’s right

On-site Position: Monday-Friday 8:00AM to 4:30PM + Weekends as needed (on-call and/or onsite).

Non Exempt / Hourly Position

Benefits Eligible position (Health, Dental, Eye, 401K, profit sharing)

Metal Craft and Riverside are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***