IT Specialist (63698)
ADAMS AND ASSOCIATES INC · Mississippi - Crystal Springs, MS 39059 ·
- Category
- Support
On-site Tier 1 IT support specialist at a Job Corps center in Crystal Springs, MS, handling helpdesk tickets in Zendesk. Day-to-day work involves troubleshooting Windows 10 machines, MS Office, and networking/TCP-IP issues, with Citrix and Cisco VoIP exposure a plus.
Serves as the primary Tier 1 support personnel on-site to review and complete all center-based IT support tickets in Zendesk.
High School Diploma or equivalent required. A strong working knowledge of computer systems, hardware and software. One to two years direct experience working with Windows 10, MS Office, Networking and TCP/IP Connectivity preferred. Citrix and Cisco VoIP experience a plus. Good problem solving, analytical and team- working skills. Excellent communication and interpersonal skills. Physical requirements include sitting, standing, climbing, walking, lifting, pulling and/or pushing, carrying, reaching, stooping and crouching. Demonstrates the ability to lift 40 pounds and/or the ability to assess the lift load in order to ask for necessary assistance.
May supervise Job Corps Work-Based Learning and Leisure Time Student Workers assigned to the department.