Start your IT career with us!

IT Solutions UX Consultant (UX Researcher + Designer)

With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology . Our product team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.

Are you ready to embark on an exciting journey to shape user experiences for enterprise-grade software and complex IT systems? We are seeking a seasoned UX Researcher + Designer who can drive user-centered design initiatives and deliver measurable outcomes.

Grow together

At DHL Group, we prioritize the punctual delivery of packages worldwide, while maintaining the highest level of customer data security. Our expertise lies in ensuring swift and trouble-free clearance from customs organizations across the globe. We empower our customers to seamlessly manage their shipments and provide all necessary customs clearance documentation through a streamlined and dynamic process. With a global perspective at the heart of our operations, our product philosophy is built around flexibility and customization, all with a strong emphasis on customer-centricity.

Key Responsibilities

• End-to-End Usability Testing: Lead the entire usability lifecycle, including recruiting participants, writing test scripts, moderating sessions, and synthesizing findings into clear reports.
• Mixed-Methods Research: Design and execute both qualitative (interviews, ethnography) and quantitative (surveys, card sorting) studies to answer complex product questions.
• Independent Project Management: Take ownership of research projects from the initial stakeholder kickoff through to the final presentation of insights.

Ready to embark on the journey? Here’s what we are looking for:

Experience & Requirements

• Experience: 2–4 years of professional experience in UX Research, with a portfolio that demonstrates your ability to lead projects independently.
• Methodological Rigor: Deep knowledge of research methodologies and a clear understanding of when to use which tool (and why).
• Technical Proficiency: Familiarity with research tools (e.g., UserTesting, Dovetail, Hotjar, Figma) and survey platforms.
• Communication: Strong storytelling skills; you should be able to present data in a way that is persuasive and easy for non-researchers to digest.
• Education: A degree in HCI, Psychology, Sociology, Anthropology, or a related field (or equivalent practical experience).

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.