IT Software Development Manager

Strategic IT Project Delivery

• Manage and align key strategic objectives with team deliverables

• Establish and implement the delivery framework

• Ensures all programs/projects have resource allocation

• Promote a continuous improvement process mindset

• Ensure adherence to software development best practices, coding standards, and security guidelines

• Lead software development teams to deliver high-quality applications

• Collaborate with stakeholders to define requirements and align technical solutions with business goals.

• Responsible and has oversight on the projects/programs (updates, risks, challenges, help needed)

• Escalate issues to upper management as necessary

• Conducts retrospective and knowledge sharing across the solution delivery team
  
  

  Stakeholder Management

  • Build strong relationships with senior leadership and stakeholders, providing clear communication and updates

  • Acts as 2nd level escalation and address any resistance, conflicting priorities through structured dialogue and escalation paths

  • Collaboration across One Tech leadership on strategic and tactical initiatives

  • Manage CSAT and delivery metrics – achieve targets, formulate strategies and work with BU’s

    
    

    Team and People Management

    1. Administrative

    • Accountable for the career path, opportunities, trainings, certifications

    • Accountable for administrative/people related concerns

    • Conducts coaching, mentoring and performance feedback (at least once a month)

    • Ensure adherence and contribution to team metrics

    1. Capacity/team management

    • Accountable for the capacity management and proper allocation to their respective projects/programs

    • Enables knowledge sharing (brown bag session) within team members

    • Promotes continuous improvement of project team members