It Service Desk Analyst L2 (Information Technology)

In this role, you'll diagnose and resolve complex IT issues across Microsoft 365, Active Directory, Entra ID, Intune, Windows and endpoint technologies, supporting users and ensuring minimal disruption to business operations. You'll also work closely with technical teams, third-party suppliers and mentor junior analysts where required.

Desirable experience -

• 2-5 years' experience within IT Support, Service Desk, Desktop Support or IT Operations
• Strong troubleshooting skills across Microsoft technologies
• Experience with Active Directory, Entra ID, Intune and Windows environments
• Knowledge of ITSM/ticketing systems
• Excellent customer service and communication skills

This is a full time and part time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number. 5307684

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.