IT Service Desk Analyst (CSA) - Entry

Salary: $2,600 – $2,800 per month

Location: can pick from Tai Seng / Punggol Coast/ Clementi / Dhoby ghaut
Shall be determined by candidate closest area of residence during interview
Standard staggered day shift 8.00am to 5.00pm / 9.00am to 6.00pm./ 10.00am to 7.00pm

Requirements:

• Serve as the first point of contact for customer seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customer

• Walk the customer through the problem-solving process

• Direct unresolved issue to the next support personnel

• Provide accurate information on IT products and services

• Record events and problems and their resolution in logs

• Follow up and update customer status and information

• Pass any feedback and suggestion by customer to the appropriate internal team

• Identify and suggest possible improvement on procedure

Requirements:

• Minimum Degree or Diploma with prior year of experience in customer service or IT Technical support

• Preferably with ITIL v3 certification is advantageous

• Ability to communicate well in both written and verbal English for email and call quality purposes
  

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

EA Registration No. R23112260 (MayThin Kyu)

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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